Diagnosing Employee Burnout and Preventing Attrition Intradiem’s revolutionary Burnout and Attrition Indicator predicts attrition among contact center agents with more […]
In so many business undertakings, work done behind the scenes gets little attention but has a big impact on results. […]
Technology has always played a big role in customer service delivery, with automation raising efficiency beyond the level humans alone […]
The best solution to any problem is to prevent it from happening in the first place. The problem of agent […]
The UK Forefront Executive Council gathered on 30 March to discuss the customer service challenges faced by today’s contact centres. […]
Artificial Intelligence (AI) is upping the technological ante that was introduced by automation a generation ago. AI and machine learning […]