Archive Tag: agent coaching

Archive Tag: agent coaching

1 Jun

5 Ways to Reduce Agent Attrition with Advanced Intraday Automation

Adrienne Sallerson

Workforce attrition can wreak havoc on any business, and this is especially true for call centers where it continues to […]

6 Apr

Solving the Mystery of the Missing Empathy

Melissa Kovacevic

Chapter One:  Detective Holmes had solved many cases and now she had been brought in to a call center to […]

6 Feb

4 Ways to Boost Cx and Operational Efficiency with Intraday Automation

Lenore Meeks

Let’s pretend you’re the customer. Like most customers, you’re pretty savvy when it comes to figuring out answers on your […]

1 Dec

7 Ways to Coach by Example

Melissa Kovacevic

Coaching is so much more than sitting in a room and discussing skills with our agents. If a manager looks […]

13 Oct

5 Ways to Create a Seamless Omnichannel Experience with Intraday Automation

Kyle Antcliff

The evolution of technology has transformed the way consumers interact with brands. According to the Retailing 2020 report, the demand […]

29 Sep

Proactive New Hire Training and Coaching = Engaged Agents

Melissa Kovacevic

We know that coaching offers many benefits for our experienced agents so we design coaching programs for on-going employee development […]