Archive Tag: agent empowerment

Archive Tag: agent empowerment

3 Oct

How to Boost Agent Morale with Real-Time Automation

Adrienne Sallerson

Your agents are crucial assets to your contact center. Serving and supporting your customers each and every day, they truly […]

26 Mar

Agent Empowerment and the Unhappy Customer

Jim Tincher

What do you do with an unhappy customer? Refunds are the easy way out. They don’t fix the problem. They […]