Archive Tag: agent satisfaction

Archive Tag: agent satisfaction

27 Aug

Exemplary Customer Service: It’s All About the Journey

Jim Tincher

“The purpose of a business is to create and keep a customer” – Peter Drucker Sometimes, it seems that companies […]

16 Jan

What’s the Dis-Service Level in your Multi-Channel Contact Center?

Matt McConnell

Do you have a multi-channel workforce? Is it effective? When in the business of serving customers, the most important question […]