Archive Tag: Customer Effort

Archive Tag: Customer Effort

15 Oct

Improve the Omnichannel Experience, Reduce Customer Effort

Annette Franz

Customer effort is (or should be) a huge area of concern for customer experience professionals; it’s major point of contention […]

16 Nov

The Intersection of Customer Effort and First Call Resolution

Matt McConnell

Of all the metrics in a call center, First Call Resolution often has the biggest impact on customer satisfaction, yet […]