Archive Tag: customer journey

Archive Tag: customer journey

27 Aug

Exemplary Customer Service: It’s All About the Journey

Jim Tincher

“The purpose of a business is to create and keep a customer” – Peter Drucker Sometimes, it seems that companies […]

18 Jun

15 Ways to Build Employee Efficiency

Annette Franz

Are your employees working hard, working smart, or both? In the last two months, I’ve written about employee effort and […]

20 Nov

Storytelling is a Trojan Horse for Customer Experience Learning

Annette Franz

What is storytelling, and why is it an important tool to have in your CX Toolbox? In a post I […]

22 Oct

Measure Twice, Cut Once (A Mantra for CX Change Management)

Annette Franz

How well do you vet any process improvements or other changes within your organization before you make them? I’ve used […]

25 Sep

Customer Satisfaction Means Never Confusing Your Customer

Annette Franz

Are your customers confused? Do you even know what that means? And do you know what the implications of customer […]

14 Apr

The Most Important #CX Training Tool for Your Business

Annette Franz

Can you name one of the most powerful and most important customer experience training tools available to your organization? If […]