Archive Tag: Customer Loyalty

Archive Tag: Customer Loyalty

1 Dec

3 Ways to Improve Cx by Seeking the Outside-In Viewpoint

Jeannie Walters

Understanding how to improve the customer experience from the inside out is one thing. Trying to attain the outside-in perspective […]

7 Jul

How to Build Customer Loyalty

Jim Tincher

Last month I wrote about the importance of metrics.  Metrics drive behavior. You probably know the famous Peter Drucker comment […]

27 Aug

Exemplary Customer Service: It’s All About the Journey

Jim Tincher

“The purpose of a business is to create and keep a customer” – Peter Drucker Sometimes, it seems that companies […]

18 Aug

Intraday Automation Making Life Easier in the Contact Center

Kyle Antcliff

As contact center environments have become more complex, strategic business leaders are looking for innovative ways to spend less and […]

16 Jul

Mark Your Spot: Does Customer Experience Benchmarking Tell Us the Right Things?

Annette Franz

I recently came across the following Chinese parable, and as I often do, wondered how this story might apply to […]

25 Sep

Customer Satisfaction Means Never Confusing Your Customer

Annette Franz

Are your customers confused? Do you even know what that means? And do you know what the implications of customer […]