Archive Tag: frontline investment

Archive Tag: frontline investment

23 Apr

Employee Effort: Are They Just Spinning Their Wheels?

Annette Franz

There’s a lot of talk about how much effort a customer is required to put forth in order to complete […]

16 Apr

Investing in Your Frontline Workforce is Good for Business

Matt McConnell

As companies increase their focus on improving the customer experience, frontline workforces are getting more attention. Companies are realizing that […]