Archive Tag: intraday management

Archive Tag: intraday management

6 Jun

Why All the Fuss Over Advanced Intraday Automation?

Kyle Antcliff

A growing list of enterprise contact centers like Citi, British Gas and Aetna are reaping the strategic benefits of advanced […]

1 Jun

5 Ways to Reduce Agent Attrition with Advanced Intraday Automation

Adrienne Sallerson

Workforce attrition can wreak havoc on any business, and this is especially true for call centers where it continues to […]

10 May

8 Qualities to Look for in an Intraday Automation Provider

Lori Etheridge

Once considered an emerging technology, new to the scene within the past few years, intraday automation is no longer a […]

6 Feb

4 Ways to Boost Cx and Operational Efficiency with Intraday Automation

Lenore Meeks

Let’s pretend you’re the customer. Like most customers, you’re pretty savvy when it comes to figuring out answers on your […]

31 Oct

Workforce Management Moves to the Forefront

Kyle Antcliff

I had the pleasure of attending a Forefront event in Dallas this fall. Forefront is a growing community of contact […]

23 Oct

BPOs, Where’s Your Value Add? Strategic Partner or Cost-Benefit?

Bob Fletcher

Companies typically outsource their contact center operations for two main reasons: to improve service levels or to decrease their costs. […]