multi-channel workforce

Reduce Call Center Costs: Automation Outranks Alternatives

By Kyle Antcliff | September 29, 2017

Why All the Fuss Over Advanced Intraday Automation?

By Kyle Antcliff | June 6, 2017

How to Make 2017 Your Best Year Yet with Intraday Automation

By Adrienne Sallerson | January 26, 2017

5 Ways to Create a Seamless Omnichannel Experience with Intraday Automation

By Kyle Antcliff | October 13, 2016

Improve the Omnichannel Experience, Reduce Customer Effort

By Annette Franz | October 15, 2015

To Multi-Skill or Not to Multi-Skill: That is the Question…

By Vicki Herrell | February 25, 2014

The Expansion of Workforce Management into Multi-Channel Contacts

By Vicki Herrell | January 28, 2014

What’s the Dis-Service Level in your Multi-Channel Contact Center?

By Matt McConnell | January 16, 2014