Library Category: Videos

How Intradiem Uncovers, Resolves Agent Burnout To Reduce Attrition

Explore Intradiem’s AI solution cutting attrition rates in half. Boost agent performance and engagement. Listen now on Metrigy’s Metrisight Podcast.

Watch Video

MetriSight Ep.39 – Why Employee Experience is Crucial to Intradiem CEO Matt McConnell

Learn how Intradiem’s automated coaching, real-time data, and cost-saving technology revolutionize customer service and drive key performance indicators.

Watch Video

Intelligent Coaching Assistant for Customer Service Teams

Watch Video

Handle Time Assistant

Watch this video to learn how Intradiem automates the critical but time-consuming process of reducing average handle time, helping contact centers to improve business efficiency, agent engagement and the customer experience.

Watch Video

Schedule Adherence Automation for Contact Center Teams

Watch this video to learn how Intradiem helps contact centers instantly adjust preset agent schedules to maintain sufficient staffing levels even under changing conditions.

Watch Video

Intelligent Automation for Contact Center Teams – Training

Watch this video to learn how Intradiem helps contact centers solve the challenge of scheduling training sessions in the face of dynamic and unpredictable caller demand.

Watch Video