Library Category: Webinars

Flip the Script on WFM

Learn how Intelligent Automation gives WFMs the technology they need to make each day run smoothly despite never-ending intraday changes.

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Category: Webinars

Humans and Technology Intersect at the Future of Customer Service

Hear how to solve the call center data problem to improve the agent and customer experiences – all while reducing operating costs. This Session was part of SWPP’s 2021 Virtual Conference.

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Category: Webinars

Long Term Success for Your Virtual Contact Center

74% of CFO’s say remote work will be permanent. Find out how automation can help your contact center operate virtually.

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Category: Webinars

What is Workforce Automation?

Discover how workforce automation can be leveraged to achieve operational efficiency in your contact center.

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Category: Webinars

Jump Start Your Coaching Program

In the traditional call center, providing agents with consistent coaching is a major challenge. Learn how Workforce Automation can jump start your coaching program.

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Category: Webinars

Pro-Tips: Expert Advice from WFM Peers

Contact centers continue to become more complex. Goals are at greater risk and the status quo is unable to respond.

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Category: Webinars

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