Watch this webinar to hear Shannon Scott and Kevin Pickett from Cigna’s WFM team as they share their journey in identifying automation opportunities, eliminating operational and WFM pain points, and improving the agent experience.
Contact center agents are responsible for delivering great brand experiences, and AI-driven solutions are set to streamline routine tasks, unlocking […]
Explore Intradiem’s AI solution cutting attrition rates in half. Boost agent performance and engagement. Listen now on Metrigy’s Metrisight Podcast.
Are you tired of the revolving door of agent turnover draining your resources and morale? You’re not alone. The cost […]
Hear the latest from Metrigy’s latest research on Customer Insights and Analytics, why Synchrony Bank chose to use Intelligent Automation in their contact centers, and how the technology improves EX and CX.