Library Category: Webinars

The Human Side of AI and Automation

Contact center agents are responsible for delivering great brand experiences, and AI-driven solutions are set to streamline routine tasks, unlocking […]

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Category: Webinars

How Intradiem Uncovers, Resolves Agent Burnout To Reduce Attrition

Explore Intradiem’s AI solution cutting attrition rates in half. Boost agent performance and engagement. Listen now on Metrigy’s Metrisight Podcast.

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Category: Videos

Busting Burnout – How you can use AI to predict and dramatically reduce Contact Center Attrition

Are you tired of the revolving door of agent turnover draining your resources and morale? You’re not alone. The cost […]

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Category: Webinars

Analyst Chat: Synchrony Bank Uses Intelligent Automation to Drive Better EX and CX

Hear the latest from Metrigy’s latest research on Customer Insights and Analytics, why Synchrony Bank chose to use Intelligent Automation in their contact centers, and how the technology improves EX and CX.

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Category: Webinars

MetriSight Ep.39 – Why Employee Experience is Crucial to Intradiem CEO Matt McConnell

Learn how Intradiem’s automated coaching, real-time data, and cost-saving technology revolutionize customer service and drive key performance indicators.

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Category: Videos

Webinar: Leveraging Automation to Offset Emerging Challenges

Discover How Intelligent Automation is Helping Contact Centers Increase Agent Engagement and Solve Labor Force Challenges in Uncertain Times Agent […]

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Category: Webinars

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