Engaged & Efficient Agents: The Blueprint for Unlocking Exceptional Customer Experiences
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Beyond Pre-Planned: Harnessing Real-Time Variability with Erlang-O
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Case Study: How Accor Global Reservation Centre Balances Cost Savings and Customer Experience
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Improving Health and Productivity for Contact Center Teams
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Cigna Case Study: Saving Time and Money with Contact Center Automation – Hosted by SWPP
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The Human Side of AI and Automation
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How Intradiem Uncovers, Resolves Agent Burnout To Reduce Attrition
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Busting Burnout – How you can use AI to predict and dramatically reduce Contact Center Attrition
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Analyst Chat: Synchrony Bank Uses Intelligent Automation to Drive Better EX and CX
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MetriSight Ep.39
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Leveraging Automation to Offset Emerging Challenges
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How is your Capacity Plan Holding Up?
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