Library Category: Reports

Guide to Call Center Automation Software in 2021

A good call center operates as an extension of the firms that it partners with to effectively and efficiently address […]

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Category: Reports

Technology vs. Humans Study

Every few years, a new customer service channel arrives on the scene with claims that this technology will be the main service channel and the future of customer service.

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Category: Reports

Frost & Sullivan

Frost & Sullivan recognizes Intradiem for “best quality, reliability, and performance” in the Global Workforce Engagement and Intelligent Automation Industry.

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Category: Reports

TEI Forrester Report

Organizations using Intradiem Intelligent Workforce Automation recognize significant impact on bottom line.

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Category: Reports

The Risks of Migrating Your Contact Center to the Cloud

Download this report to understand vendor lock-in & protect your ability to access company data.

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Category: Reports

Four Flavors of Intelligent Workforce Automation

Whether your platform is contact center automation or the countertop of a bakery, all successful operations run smoother with a secret recipe.

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Category: Reports

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