Guide to Call Center Automation Software in 2021
A good call center operates as an extension of the firms that it partners with to effectively and efficiently address […]
Category: Reports
Library Category: Reports
Technology vs. Humans Study
Every few years, a new customer service channel arrives on the scene with claims that this technology will be the main service channel and the future of customer service.
Category: Reports
Frost & Sullivan
Frost & Sullivan recognizes Intradiem for “best quality, reliability, and performance” in the Global Workforce Engagement and Intelligent Automation Industry.
Category: Reports
TEI Forrester Report
Organizations using Intradiem Intelligent Workforce Automation recognize significant impact on bottom line.
Category: Reports
The Risks of Migrating Your Contact Center to the Cloud
Download this report to understand vendor lock-in & protect your ability to access company data.
Category: Reports
Four Flavors of Intelligent Workforce Automation
Whether your platform is contact center automation or the countertop of a bakery, all successful operations run smoother with a secret recipe.
Category: Reports