Intelligent Automation for the Back Office

Intradiem’s Intelligent Automation for back office teams provides detailed insight into back-office processes—in real time—so you can discover where delays occur and drive improvements.

Video Transcript:

There’s unrelenting pressure to reduce operational cost, and you have a real opportunity to do so in your back office.

Associates often complete their daily tasks at their own pace, but productivity reporting may only be completed at the end of the shift, next day, or even later in the week.

How much time of an associate’s day is dedicated to processing work? Do you know if time is spent in non-work applications?

How do you address these issues consistently across a remote workforce and in real time?

Intradiem’s intelligent automation for back office teams provides detailed insight into back-office processes in real time, so you can discover where delays occur and drive improvements.

With real-time activity monitoring, you can establish benchmarks, define productivity thresholds, and set guidelines for managing unproductive or idle time. And deliver immediate automated intervention to let supervisors know that associates may need help and remind associates to stay on task—all based on the rule you define.

Finding untapped time in your back office to improve productivity and reduce cost—an unbeatable payoff.

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