Contact center automation is a must-have technology for customer service teams. Adding new technology can be challenging for any organization. Intradiem spoke with expert Jim Simmons, founder of Queueless and former VP of Productivity and Initiatives at Synchrony Financial to learn how he navigated this challenge. Jim shared his insights on gaining support for contact center projects. He discussed effective strategies for prioritizing these projects, emphasizing the importance of advocacy, storytelling, stakeholder engagement, and ensuring that projects align with organizational goals.

Together, these articles emphasize that combining strategic alignment, data-driven arguments, storytelling, and stakeholder engagement is key to securing project approval in competitive corporate environments.

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