Leveraging Automation to Offset Emerging Challenges
Discover How Intelligent Automation is Helping Contact Centers Increase Agent Engagement and Solve Labor Force Challenges in Uncertain Times
Agent engagement remains a top priority in contact centers – especially in today’s uncertain economic times. But, it’s not always easy or even cost effective.
Hear from workforce management professionals about what you can do to ensure agents remain your number one priority no matter what new change or challenge you may face as your contact center matures.
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In this webinar, you will learn:
- Unique ways to let agents know that you care
- How to leverage automation to reduce attrition while improving agent engagement
- Ways to guarantee that agents receive proper training, coaching and communications regardless of labor force challenges
- The financial benefits of investing in your agents