News Category: Press Releases

Intradiem Introduces First AI-Powered Solution to Predict Contact Center Agent Attrition

Solution’s 80% accuracy rate expected to reach 90% in 2024 Atlanta – September 12, 2023 – Intradiem, the leading provider […]

Published: September 12, 2023

Jennifer Lee Assumes Role of President at Intradiem

Atlanta – August 22, 2023 – Intradiem, the leading provider of contact center automation solutions, announces that Jennifer Lee has assumed […]

Published: August 30, 2023

Intradiem Wins The Forum Partnership Award for Outstanding Virgin Media Customer Service

Amid a Global Labour Shortage, Intradiem helps Virgin Media reduce attrition rate by 7%, saving more than £3.4 mil in […]

Published: June 13, 2023

Intradiem Names Tim FitzGerald as New EVP of Sales

Atlanta, June 6, 2023 – Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces […]

Published: June 6, 2023

Intradiem Awarded UK Patent for Technology to Expand Data-Handling Capabilities

Atlanta – May 10, 2023 – Intradiem, the leading provider of intelligent automation solutions for contact center and back-office customer […]

Published: May 10, 2023

Intradiem Announces Sponsorship of WFM Labs to Foster Contact Center Industry Advancement tests new ideas, processes, and creative approaches that rethink the legacy practices of workforce management ATLANTA–Intradiem, the leading provider […]

Published: April 18, 2023


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