News Category: Press Releases
Intradiem Introduces First AI-Powered Solution to Predict Contact Center Agent Attrition
Solution’s 80% accuracy rate expected to reach 90% in 2024 Atlanta – September 12, 2023 – Intradiem, the leading provider […]
Jennifer Lee Assumes Role of President at Intradiem
Atlanta – August 22, 2023 – Intradiem, the leading provider of contact center automation solutions, announces that Jennifer Lee has assumed […]
Intradiem Wins The Forum Partnership Award for Outstanding Virgin Media Customer Service
Amid a Global Labour Shortage, Intradiem helps Virgin Media reduce attrition rate by 7%, saving more than £3.4 mil in […]
Intradiem Names Tim FitzGerald as New EVP of Sales
Atlanta, June 6, 2023 – Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces […]
Intradiem Awarded UK Patent for Technology to Expand Data-Handling Capabilities
Atlanta – May 10, 2023 – Intradiem, the leading provider of intelligent automation solutions for contact center and back-office customer […]
Intradiem Announces Sponsorship of WFM Labs to Foster Contact Center Industry Advancement
WFMLabs.org tests new ideas, processes, and creative approaches that rethink the legacy practices of workforce management ATLANTA–Intradiem, the leading provider […]