Press Releases

• Your AI Initiatives Depend on Getting This Part Right

  Built In | by Ted LangoPublished: October 3, 2024

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• New Research Highlights Critical Link Between Contact Center Agent Satisfaction and Customer Experience

  Business WirePublished: September 25, 2024

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• Research Finds Customers, Business Leaders at Odds Over AI Usage in Customer Service

  Intradiem’s new research finds 92% of customers say human agents are more helpful than AI agents or call bots Atlanta, September 17, 2024 — Intradiem, the ...Published: September 17, 2024

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• Intradiem Names John Norton As New Chief Revenue Officer

  The seasoned tech industry leader will drive topline growth at the leading contact center automation provider Atlanta, August 13, 2024 — Intradiem, the leading provider of ...Published: August 13, 2024

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• Jennifer Lee Wins 2024 Arizona Vistage Impact Award

  Intradiem’s President and Co-CEO prioritizes boldness, curiosity, and empathy in her pursuit of excellence for her organization and her community Atlanta, July 11, 2024 — Jennifer ...Published: July 10, 2024

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• Intradiem Joins Forces with Genesys, Revolutionizing Customer Service at Xperience 2024

  Atlanta – May 8, 2024 – Intradiem, the leading provider of contact center automation solutions for customer service teams, proudly announces its gold sponsorship and featured ...Published: May 8, 2024

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• Intradiem Names Jennifer Lee Co-CEO

  Jennifer Lee’s role as Co-CEO will center around operations and people management while Co-CEO Matt McConnell will focus on technical innovation. Atlanta, April 16, 2024 ...Published: April 16, 2024

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• Intradiem’s Executive Conference Uncovers Three Themes: AI, Automation and Customer Experience

  Atlanta, March 19, 2024 — Intradiem, the leading provider of contact center automation solutions for customer service teams, recently hosted the Forefront Executive Council, a ...Published: March 19, 2024

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• Intradiem Continued to Deliver Innovation and Performance in 2023

  Atlanta, February 7, 2024 — Intradiem, the leading provider of contact center automation solutions for customer service teams, announces record growth last year, adding the ...Published: February 7, 2024

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• Intradiem Contact Center Automation Solutions Now Available on Genesys AppFoundry™

  ATLANTA–(BUSINESS WIRE)–Intradiem announced today that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions directly from ...Published: November 28, 2023

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• Intradiem Partners With Thrive Global to Support Call Center Agent Wellness

  Real-time delivery of 60-second “Resets” reduces stress and boosts productivityPublished: October 10, 2023

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• Intradiem Introduces First AI-Powered Solution to Predict Contact Center Agent Attrition

  Solution’s 80% accuracy rate expected to reach 90% in 2024 Atlanta – September 12, 2023 – Intradiem, the leading provider of contact center automation solutions, ...Published: September 12, 2023

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