News

• Intradiem Named a 2025 Top Workplace by USA Today, Earning Five Culture Excellence Awards

  Atlanta, June 3, 2025 — Intradiem, the leading provider of contact center automation solutions for customer service teams, has been recognized as a 2025 USA ...Published: June 3, 2025

  Read More

• Balancing the Needs of Your Multi-Generational Workforce

  Smart Customer Service | by John NortonPublished: May 27, 2025

  Read More

• AI vs. Humans: Avoiding the Customer Service Cliff

  The Fast Mode | by Jennifer LeePublished: May 15, 2025

  Read More

• The Role of Customer Service Agent Tenure in Brand Reputation

  Sales & Marketing Management | by John NortonPublished: May 1, 2025

  Read More

• How AI Innovation Can Undermine CX Without A Human-Centric Strategy

  Forbes | by Jennifer LeePublished: April 28, 2025

  Read More

• Balancing AI Compliance and Efficiency in Contact Centers

  Smart Customer Service | by Jennifer LeePublished: April 15, 2025

  Read More

• Navigating AI Regulations in Customer Service Delivery

  Call Center Times | by Jennifer LeePublished: April 1, 2025

  Read More

• How To Combat Agent Burnout and Attrition

  Contact Center Pipeline | by Jennifer LeePublished: March 24, 2025

  Read More

• Real-Time AI for Healthcare Agents: Improving Patient Interactions

  HIT Consultant | by Jennifer LeePublished: March 24, 2025

  Read More

• Give Your Call Center Agents a Break This Travel Season

  Hospitality Technology | by Jennifer LeePublished: February 28, 2025

  Read More

• Transforming the Contact Centre Landscape with Innovation and Personalisation

  Business Reporter | by Matt RuminsPublished: February 11, 2025

  Read More

• Intradiem Achieved Record Results in 2024, Poised for More Growth in 2025

  Powerful Contact Center Automation Solutions Boost Customer Service and Savings Atlanta, February 4, 2025 — Intradiem, the leading provider of contact center automation solutions for ...Published: February 4, 2025

  Read More