News Category: Company News
How Automation Revolutionised Customer Experience at Virgin Media
Customer Experience Magazine | by Matt Rumins
Published: July 27, 2023
Revolutionising Customer Service Capacity Planning with Advanced Technologies
Call Centre Management Association | by Paul Milloy
Published: July 26, 2023
Teaching Our Daughters Bravery & Resilience: A Pathway to Leadership
Fast Company | by Jennifer Lee
Published: June 2, 2023
ChatGPT Won’t Replace Retail Customer Service Agents
Total Retail | by Matt McConnell
Published: May 23, 2023
Customer Service in the Age of ChatGPT: Don’t Take AI Too Far in the Call Center
Fast Company | by Matt McConnell
Published: May 18, 2023