Company News

• Turnover and How to Avoid Institutional Knowledge Loss

  HR Morning | by Jennifer LeePublished: May 26, 2026

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• In Conversation with Matt McConnell

  A Techronicler interview with Matt McConnellPublished: May 19, 2026

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• The Shift-Change Gap: Real-Time Automation Is the Key to Continuity

  CDO Trends | by Jennifer LeePublished: May 19, 2026

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• AI is not a cure all for customer service

  CX Focus Magazine | by Matt McConnell Published: May 18, 2026

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• Why Static Workforce Models Are Breaking AI, and What Leaders Must Do Next

  The AI Journal | by Matt McConnellPublished: May 12, 2026

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• AI is Advancing Fast, and Leadership Must Keep Pace

  Forbes Business Development Council | by Jennifer LeePublished: May 6, 2026

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• Combining AI and Real-Time Automation to Elevate Human Performance for Customer Service Teams

  TechIntelPro | by Matt McConnellPublished: April 30, 2026

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• Microbreaks: 1 Fast Tactic to Cut Stress, Boost Productivity

  HR Morning | by Jennifer LeePublished: April 21, 2026

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• Why Great Customer Experience Starts With Employee Well-Being

  Doing CX Right℠‬ Podcast | by Stacy Sherman with guest speaker Jennifer LeePublished: April 20, 2026

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• Transform all-hands meetings to strengthen remote culture

  HR Executive | by Kim HilerPublished: March 16, 2026

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• All-Hands Meetings Done Right: 5 Steps to Strengthen Company Culture

  HR Morning | by Kim HilerPublished: March 2, 2026

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• When the Spark Fades

  Hotelier | by Jennifer LeePublished: February 16, 2026

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