News Category: Company News

How Automation Revolutionised Customer Experience at Virgin Media

Customer Experience Magazine | by Matt Rumins

Published: July 27, 2023

Revolutionising Customer Service Capacity Planning with Advanced Technologies

Call Centre Management Association | by Paul Milloy

Published: July 26, 2023

3 Ways CFOs Can Drive a Cohesive Company Culture

CFO | by Bryan Jones

Published: June 21, 2023

Teaching Our Daughters Bravery & Resilience: A Pathway to Leadership

Fast Company | by Jennifer Lee

Published: June 2, 2023

ChatGPT Won’t Replace Retail Customer Service Agents

Total Retail | by Matt McConnell

Published: May 23, 2023

Customer Service in the Age of ChatGPT: Don’t Take AI Too Far in the Call Center

Fast Company | by Matt McConnell

Published: May 18, 2023


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