Press Releases

Intradiem Continued to Deliver Innovation and Performance in 2023
Atlanta, February 7, 2024 — Intradiem, the leading provider of contact center automation solutions for customer service teams, announces record growth last year, adding the ...Published: February 7, 2024
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Intradiem Contact Center Automation Solutions Now Available on Genesys AppFoundry™
ATLANTA–(BUSINESS WIRE)–Intradiem announced today that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions directly from ...Published: November 28, 2023
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Intradiem Partners With Thrive Global to Support Call Center Agent Wellness
Real-time delivery of 60-second “Resets” reduces stress and boosts productivityPublished: October 10, 2023
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Intradiem Introduces First AI-Powered Solution to Predict Contact Center Agent Attrition
Solution’s 80% accuracy rate expected to reach 90% in 2024 Atlanta – September 12, 2023 – Intradiem, the leading provider of contact center automation solutions, ...Published: September 12, 2023
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Jennifer Lee Assumes Role of President at Intradiem
Atlanta – August 22, 2023 – Intradiem, the leading provider of contact center automation solutions, announces that Jennifer Lee has assumed the role of President, effective ...Published: August 30, 2023
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Intradiem Wins The Forum Partnership Award for Outstanding Virgin Media Customer Service
Amid a Global Labour Shortage, Intradiem helps Virgin Media reduce attrition rate by 7%, saving more than £3.4 mil in operational costs Atlanta – June ...Published: June 13, 2023
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Intradiem Names Tim FitzGerald as New EVP of Sales
Atlanta, June 6, 2023 – Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces that Tim FitzGerald has assumed ...Published: June 6, 2023
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Intradiem Awarded UK Patent for Technology to Expand Data-Handling Capabilities
Atlanta – May 10, 2023 – Intradiem, the leading provider of intelligent automation solutions for contact center and back-office customer service teams, has been awarded ...Published: May 10, 2023
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Intradiem Announces Sponsorship of WFM Labs to Foster Contact Center Industry Advancement
WFMLabs.org tests new ideas, processes, and creative approaches that rethink the legacy practices of workforce management ATLANTA–Intradiem, the leading provider of intelligent automation solutions for ...Published: April 18, 2023
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Intradiem Delivers Record 2022 Results
Atlanta, February 21, 2023 – Intradiem, the leading provider of Intelligent Automation solutions for customer service teams, announces record financial and customer performance results for ...Published: February 21, 2023
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Intradiem Recognized by Frost & Sullivan for Its Superior Automation Solutions in the Workforce Engagement and Intelligent Automation Industry
Intradiem solutions dramatically increase customer experience teams’ productivity and decrease companies’ operational challenges. San Antonio, TX — November 29, 2022 – Based on its recent ...Published: November 29, 2022
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Intradiem Appoints Haresh Gangwani as Managing Director, UK
London, England / Atlanta, GA — 4 October 2022 — Intradiem, the leading provider of intelligent automation solutions for contact center and back-office teams, announces ...Published: October 4, 2022
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