Jennifer Lee Wins 2024 Arizona Vistage Impact Award
Intradiem’s President and Co-CEO prioritizes boldness, curiosity, and empathy in her pursuit of excellence for her organization and her community Atlanta, July 11, 2024 — Jennifer ...Published: July 10, 2024
Intradiem Joins Forces with Genesys, Revolutionizing Customer Service at Xperience 2024
Atlanta – May 8, 2024 – Intradiem, the leading provider of contact center automation solutions for customer service teams, proudly announces its gold sponsorship and featured ...Published: May 8, 2024
Jennifer Lee’s role as Co-CEO will center around operations and people management while Co-CEO Matt McConnell will focus on technical innovation. Atlanta, April 16, 2024 ...Published: April 16, 2024
Intradiem’s Executive Conference Uncovers Three Themes: AI, Automation and Customer Experience
Atlanta, March 19, 2024 — Intradiem, the leading provider of contact center automation solutions for customer service teams, recently hosted the Forefront Executive Council, a ...Published: March 19, 2024
Intradiem Continued to Deliver Innovation and Performance in 2023
Atlanta, February 7, 2024 — Intradiem, the leading provider of contact center automation solutions for customer service teams, announces record growth last year, adding the ...Published: February 7, 2024
Intradiem Contact Center Automation Solutions Now Available on Genesys AppFoundry™
ATLANTA–(BUSINESS WIRE)–Intradiem announced today that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions directly from ...Published: November 28, 2023
Intradiem Introduces First AI-Powered Solution to Predict Contact Center Agent Attrition
Solution’s 80% accuracy rate expected to reach 90% in 2024 Atlanta – September 12, 2023 – Intradiem, the leading provider of contact center automation solutions, ...Published: September 12, 2023
Jennifer Lee Assumes Role of President at Intradiem
Atlanta – August 22, 2023 – Intradiem, the leading provider of contact center automation solutions, announces that Jennifer Lee has assumed the role of President, effective ...Published: August 30, 2023
Intradiem Wins The Forum Partnership Award for Outstanding Virgin Media Customer Service
Amid a Global Labour Shortage, Intradiem helps Virgin Media reduce attrition rate by 7%, saving more than £3.4 mil in operational costs Atlanta – June ...Published: June 13, 2023
Intradiem Names Tim FitzGerald as New EVP of Sales
Atlanta, June 6, 2023 – Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces that Tim FitzGerald has assumed ...Published: June 6, 2023
Intradiem Awarded UK Patent for Technology to Expand Data-Handling Capabilities
Atlanta – May 10, 2023 – Intradiem, the leading provider of intelligent automation solutions for contact center and back-office customer service teams, has been awarded ...Published: May 10, 2023
