Research Finds Customers, Business Leaders at Odds Over AI Usage in Customer Service
Intradiem’s new research finds 92% of customers say human agents are more helpful than AI agents or call bots Atlanta, September 17, 2024 — Intradiem, the ...Published: September 17, 2024
Intradiem Names John Norton As New Chief Revenue Officer
The seasoned tech industry leader will drive topline growth at the leading contact center automation provider Atlanta, August 13, 2024 — Intradiem, the leading provider of ...Published: August 13, 2024
Jennifer Lee Wins 2024 Arizona Vistage Impact Award
Intradiem’s President and Co-CEO prioritizes boldness, curiosity, and empathy in her pursuit of excellence for her organization and her community Atlanta, July 11, 2024 — Jennifer ...Published: July 10, 2024
Intradiem Joins Forces with Genesys, Revolutionizing Customer Service at Xperience 2024
Atlanta – May 8, 2024 – Intradiem, the leading provider of contact center automation solutions for customer service teams, proudly announces its gold sponsorship and featured ...Published: May 8, 2024
Jennifer Lee’s role as Co-CEO will center around operations and people management while Co-CEO Matt McConnell will focus on technical innovation. Atlanta, April 16, 2024 ...Published: April 16, 2024
Intradiem’s Executive Conference Uncovers Three Themes: AI, Automation and Customer Experience
Atlanta, March 19, 2024 — Intradiem, the leading provider of contact center automation solutions for customer service teams, recently hosted the Forefront Executive Council, a ...Published: March 19, 2024
Intradiem Continued to Deliver Innovation and Performance in 2023
Atlanta, February 7, 2024 — Intradiem, the leading provider of contact center automation solutions for customer service teams, announces record growth last year, adding the ...Published: February 7, 2024
Intradiem Contact Center Automation Solutions Now Available on Genesys AppFoundry™
ATLANTA–(BUSINESS WIRE)–Intradiem announced today that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions directly from ...Published: November 28, 2023
Intradiem Introduces First AI-Powered Solution to Predict Contact Center Agent Attrition
Solution’s 80% accuracy rate expected to reach 90% in 2024 Atlanta – September 12, 2023 – Intradiem, the leading provider of contact center automation solutions, ...Published: September 12, 2023
Jennifer Lee Assumes Role of President at Intradiem
Atlanta – August 22, 2023 – Intradiem, the leading provider of contact center automation solutions, announces that Jennifer Lee has assumed the role of President, effective ...Published: August 30, 2023
Intradiem Wins The Forum Partnership Award for Outstanding Virgin Media Customer Service
Amid a Global Labour Shortage, Intradiem helps Virgin Media reduce attrition rate by 7%, saving more than £3.4 mil in operational costs Atlanta – June ...Published: June 13, 2023
