CIBC Innovation Banking Provides $35 Million Debt Facility to Intradiem to Accelerate Growth
ATLANTA–(BUSINESS WIRE) – November 30, 2021, CIBC Innovation Banking is pleased to announce a debt facility of $35 million for Atlanta-based Intradiem, a leading provider of automation technology solutions for customer service teams. Intradiem will use the capital to expand its market growth and accelerate the launch of strategic products to deliver on its next-generation platform and machine learning initiatives.
“The CIBC Innovation Banking team has provided incredible support to our team at Intradiem,” said Bryan Jones, Intradiem’s Chief Financial Officer. “We’re grateful for their assistance which will enable our immediate market growth plans and accelerated product initiatives.”
Intradiem’s AI-powered Intelligent Automation platform enables contact center and back-office teams to process and leverage millions of real-time data points to boost operational efficiency, agent engagement, and customer experiences.
“Intradiem’s platform brings a unique, real-time data processing capability that is transforming customer service operations,” said Andy Kirk, Managing Director in CIBC Innovation Banking’s Atlanta office. “We’re excited to support their continued growth and global expansion with this funding.”
Intradiem is also backed by MK Capital and JMI Equity.
About CIBC Innovation Banking
CIBC Innovation Banking delivers strategic advice, cash management, and funding to innovative companies across North America, the UK, and select European countries at each stage of their business cycle, from start-up to IPO and beyond. With offices in Atlanta, Austin, Boston, Chicago, Denver, London, Menlo Park, Montreal, New York, Reston, Toronto, and Vancouver, the team has extensive experience and a strong, collaborative approach that extends across CIBC’s commercial banking and capital markets businesses in the U.S. and Canada.
About Intradiem
At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact center and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself. Intradiem: Contact center automation designed by humans, for humans.
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