Contact Center Leaders to Convene in Scottsdale, AZ
Discussion to cover trends, challenges, and robotic process automation (RPA)
ATLANTA, February 15, 2019 – Intradiem, the leading provider of contact center robotic process automation (RPA), has set the stage for contact center leaders and innovators to come together at the Executive Advisory Council meeting commencing on Wednesday, February 20, 2019, in Scottsdale, AZ.
This forum provides the opportunity for the community of industry leaders to explore trends, operational challenges, and strategies impacting today’s contact center organizations.
“Our customers are constantly raising the bar in achieving new levels of efficiency, engagement, and customer experience. Their leading-edge use of robotic process automation is an outstanding example of how innovation can take the contact center to new heights of service delivery,” said Matt McConnell, CEO at Intradiem.
To highlight customer achievement, Intradiem will also launch an inaugural award dedicated to recognizing advancement and success in using automation to modernize the workforce.
“We consider the success of our customers as the ultimate success metric. The partnership and trust of our customers are our most important goals,” said McConnell. “We want our customers to be proud of their accomplishments as innovators.”
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For enterprises with large, structured workforces, Intradiem is the leader in Dynamic Workforce Orchestration. Unlike traditional solutions that require manual intervention, Intradiem acts on what’s happening right now—automatically making real-time adjustments to get the most value out your greatest investment—your people—every minute of every day. Intradiem doesn’t replace your systems—it makes them smarter. It’s automation built for humans, delivering a proven and measurable ROI, better customer experiences, and more engaged, resilient teams.
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