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Contact Center Leaders to Convene in Scottsdale, AZ

Discussion to cover trends, challenges, and robotic process automation (RPA)

ATLANTA, February 15, 2019 – Intradiem, the leading provider of contact center robotic process automation (RPA), has set the stage for contact center leaders and innovators to come together at the Executive Advisory Council meeting commencing on Wednesday, February 20, 2019, in Scottsdale, AZ.

This forum provides the opportunity for the community of industry leaders to explore trends, operational challenges, and strategies impacting today’s contact center organizations.

“Our customers are constantly raising the bar in achieving new levels of efficiency, engagement, and customer experience. Their leading-edge use of robotic process automation is an outstanding example of how innovation can take the contact center to new heights of service delivery,” said Matt McConnell, CEO at Intradiem.

To highlight customer achievement, Intradiem will also launch an inaugural award dedicated to recognizing advancement and success in using automation to modernize the workforce.

“We consider the success of our customers as the ultimate success metric. The partnership and trust of our customers are our most important goals,” said McConnell. “We want our customers to be proud of their accomplishments as innovators.”

About Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.


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