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Forefront Tour Stops in Atlanta

Forefront is a series of exclusive events convening the best minds in workforce and operations management who are defining the future of the industry.

ATLANTA, GA (May 23, 2017) – Intradiem, along with Citi and Cox Communications, recently co-hosted the spring 2016 edition of Forefront, a one-day event in Atlanta on May 3rd. The Atlanta event saw attendance increase four-fold from the fall 2015 event as over 30 enterprises with attendees spanning workforce management, operations, L&D and IT came together to discuss their vision and tactics for creating real-time frontlines with intraday automation. The day was highlighted with leaders from Citi and Cox Communications sharing their insights and lessons learned from their real-time frontline journeys.

Donna Fluss of DMG Consulting rounded out the event by sharing the “NewGen WFM” view into the future of workforce management and discussing the need for operating model changes brought about by a growing millennial workforce.

“The size and energy of the Forefront Atlanta event is evidence of the ever-expanding community of enterprises who recognize and are acting on the need to fundamentally change how their frontline workforces operate,” said Matt McConnell, CEO, of Intradiem. “It was exciting to hear how companies across industries apply intraday automation to fuel significant frontline workforce change.”

The event provided a forum for highly interactive discussions that explored the future of workforce and operations management and how companies leverage intraday automation to turn their vision into reality.

“Interacting with and hearing from other business leaders who use intraday automation really brought the value to life for me and my team. I highly recommend that anyone evaluating intraday automation attend a future event,” shared one Forefront attendee.

Future Forefront events are currently being planned and will be announced over the coming weeks.

About Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.


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