Intradiem Announces Reseller Partnership with Five9 to Elevate Real-Time Contact Center Automation
Atlanta, February 3, 2025 — Intradiem today announced the expansion of its partnership with Five9, the intelligent CX platform provider. This collaboration helps contact centers achieve greater efficiency, productivity, and employee satisfaction. Specifically, the partnership drives positive customer experiences by leveraging Intradiem’s patented real-time contact center automation technology with Five9’s cloud-based CX platform.
The partnership authorizes Five9 to resell Intradiem’s contact center automation, a software solution that optimizes agent and customer experiences while simultaneously reducing operational costs. Through real-time data insights, Intradiem empowers contact centers to unlock previously untapped capacity by leveraging unanticipated opportunities to enhance workforce productivity and strategic engagement.
“Partnering with Five9 represents a powerful synergy between two industry leaders,” said Haresh Gangwani, Intradiem’s EVP of Global Alliances. “Together, we are delivering a comprehensive solution that combines advanced automation with intelligent cloud contact center capabilities, helping organizations achieve superior efficiency and unbeatable customer satisfaction.”
“By combining Five9’s cloud-native CX platform with Intradiem’s real-time automation technology, we’re providing contact centers with a powerful solution to optimize operations, enhance agent engagement, and deliver exceptional customer experiences,” said Amanda Miller, Director of ISV Partnerships at Five9.
The Five9 Intelligent CX Platform offers a comprehensive suite of solutions to empower businesses by engaging customers across their preferred channels, providing managers with deep performance insights, and delivering meaningful business improvements. With an extensive ecosystem of over 1,450 partners and a cloud-native, scalable infrastructure, Five9 integrates practical AI, automation, and journey analytics to optimize contact center operations.
About Intradiem
At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact center and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself. Intradiem: Contact center automation designed by humans, for humans.
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