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Intradiem Contact Center Automation Innovator Award Recipient Announced

Recognized for leading with automation to achieve new levels of contact center service delivery

ATLANTA, February 26, 2019 – Intradiem, the leading provider of contact center robotic process automation (RPA), today launched the Contact Center Automation Innovator Award (CCAI) designed to recognize industry visionaries who are leading with automation in the advancement and success of modernizing the contact center.

“This award honors innovators in their use of automation to deliver key contact center advancements in efficiency, engagement, and experience,” said Matt McConnell, CEO of Intradiem.

Upon award presentation, McConnell stated, “An outstanding example of a contact center automation innovator is embodied in our first recipient, Jonathan Rasiah. Through Jonathan’s vision and leadership, the Rogers team has led the way in reshaping service delivery.”

Many of Rogers’ early contact center robotic process automation use cases are still in use today. In addition, several Intradiem customers have leveraged Rogers’ creativity to achieve similar value and success in their centers.

Intradiem congratulates Jonathan and his team for their accomplishments as innovators.

About Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.

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