ATLANTA–(BUSINESS WIRE)–Intradiem announced today that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions directly from the Genesys AppFoundry marketplace. Intradiem’s solutions monitor automatic call distributor (ACD) and workforce management (WFM) data in real time, all while delivering overall cost savings and same-year return on investment.
“The Genesys AppFoundry is a natural fit for Intradiem as our solutions can be easily layered into Genesys customers’ tech stacks to improve productivity and engagement at the agent side all while strengthening the end-customer experience,” said Haresh Gangwani, Executive Vice President of Global Alliances at Intradiem. “We’ve already proven the value of Intradiem’s enterprise-grade cloud solution to multiple Genesys customers, and this partnership will deliver our cost-saving solutions to an even broader range of customers.”
Intradiem’s application is now available with Genesys Cloud CX, an all-in-one composable solution that helps organizations offer frictionless and connected customer and employee experiences. As a modern, API-first experience orchestration platform, Genesys Cloud CX enables organizations to coordinate every interaction and touchpoint through a full suite of omnichannel options, built-in employee experience, turnkey AI, and end-to-end journey optimization.
To learn more about the specific features and benefits of Intradiem, visit our AppFoundry listing.