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Intradiem Launches Automation Solution for Back Office Operations

Atlanta – February 9, 2021, Intradiem, the leader in contact center automation, today announced the expansion of the company’s proprietary real-time automation platform into back-office operations.

Cost reduction continues to be a top priority for many organizations, especially during the pandemic. Companies with contact centers have realized the benefits of automation within their centers and identified the need to leverage the same capabilities in the back office.

“Historically, we have partnered with our customers to drive savings in their contact centers,” said Matt McConnell, CEO of Intradiem. “Our customers told us they faced similar operational challenges in the back office as they once had in the center. Without the ability to act in real-time, their centers couldn’t process time-sensitive data quickly enough to make an impact. When Intradiem’s solution is applied to the back office, our customers achieve significant cost savings by taking automated actions to drive productivity gains at the associate level.”

Intradiem’s unique and proprietary platform standardizes data from legacy systems and monitors activity to provide real-time insights about back office productivity. By processing this data in real-time, back office teams can create data-driven rules to monitor and alert the team of opportunities to drive improvements in real time.

To learn more about Intradiem, visit: click here

About Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.

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