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Intradiem Named “Hot Vendor” by Leading Analyst Firm

Vendors selected for the “Hot Vendor” report are noteworthy, visionary, and innovative.

Atlanta – August 4, 2022 – Intradiem, a leading provider of intelligent automation solutions for contact center and back-office teams, today announced its inclusion in the “Hot Vendors in AI for the Contact Center” report by Aragon Research, Inc.

Intradiem’s AI-powered intelligent contact center (ICC) platform features unique real-time automation capabilities to efficiently manage contact center workflows and customer service team activities. The platform’s configurable automation allows users to define rules that match internal best practices and process millions of data points in real-time to improve operating efficiency, agent engagement, and customer experiences. A recently released Total Economic Impact (TEI) study concluded that organizations leveraging Intradiem’s platform can achieve a 342% ROI over three years and recoup their investment in less than six months.

“We believe our inclusion in the Hot Vendor report by Aragon Research confirms the value of our strong commitment to innovation,” said Matt McConnell, CEO of Intradiem. “Our AI-powered automation platform enables companies to be more agile in serving their customers, which provides a critical productivity boost while improving employee engagement and the end-customer experience.”

To download the report, click here.

About Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.


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