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Intradiem Named “Hot Vendor” by Leading Analyst Firm

Vendors selected for the “Hot Vendor” report are noteworthy, visionary, and innovative.

Atlanta – August 4, 2022 – Intradiem, a leading provider of intelligent automation solutions for contact center and back-office teams, today announced its inclusion in the “Hot Vendors in AI for the Contact Center” report by Aragon Research, Inc.

Intradiem’s AI-powered intelligent contact center (ICC) platform features unique real-time automation capabilities to efficiently manage contact center workflows and customer service team activities. The platform’s configurable automation allows users to define rules that match internal best practices and process millions of data points in real-time to improve operating efficiency, agent engagement, and customer experiences. A recently released Total Economic Impact (TEI) study concluded that organizations leveraging Intradiem’s platform can achieve a 342% ROI over three years and recoup their investment in less than six months.

“We believe our inclusion in the Hot Vendor report by Aragon Research confirms the value of our strong commitment to innovation,” said Matt McConnell, CEO of Intradiem. “Our AI-powered automation platform enables companies to be more agile in serving their customers, which provides a critical productivity boost while improving employee engagement and the end-customer experience.”

To download the report, click here.

About Intradiem

At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact center and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself. Intradiem: Contact center automation designed by humans, for humans.


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