Intradiem Named “Hot Vendor” by Leading Analyst Firm
Vendors selected for the “Hot Vendor” report are noteworthy, visionary, and innovative.
Atlanta – August 4, 2022 – Intradiem, a leading provider of intelligent automation solutions for contact center and back-office teams, today announced its inclusion in the “Hot Vendors in AI for the Contact Center” report by Aragon Research, Inc.
Intradiem’s AI-powered intelligent contact center (ICC) platform features unique real-time automation capabilities to efficiently manage contact center workflows and customer service team activities. The platform’s configurable automation allows users to define rules that match internal best practices and process millions of data points in real-time to improve operating efficiency, agent engagement, and customer experiences. A recently released Total Economic Impact (TEI) study concluded that organizations leveraging Intradiem’s platform can achieve a 342% ROI over three years and recoup their investment in less than six months.
“We believe our inclusion in the Hot Vendor report by Aragon Research confirms the value of our strong commitment to innovation,” said Matt McConnell, CEO of Intradiem. “Our AI-powered automation platform enables companies to be more agile in serving their customers, which provides a critical productivity boost while improving employee engagement and the end-customer experience.”
To download the report, click here.
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For enterprises with large, structured workforces, Intradiem is the leader in Dynamic Workforce Orchestration. Unlike traditional solutions that require manual intervention, Intradiem acts on what’s happening right now—automatically making real-time adjustments to get the most value out your greatest investment—your people—every minute of every day. Intradiem doesn’t replace your systems—it makes them smarter. It’s automation built for humans, delivering a proven and measurable ROI, better customer experiences, and more engaged, resilient teams.
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