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Intradiem Names Tim FitzGerald as New EVP of Sales

Atlanta, June 6, 2023 – Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces that Tim FitzGerald has assumed the role of Executive Vice President of Sales, effective immediately.

Tim brings 36 years of global sales and executive management experience to this new role, having led growth and scaling initiatives at several emerging technology companies. He will oversee Intradiem’s worldwide sales strategy and operations.

Tim comes to Intradiem from Drishti Technologies, where he served as Vice President of Global Sales and Alliances. Previously, he led the sales, solutions, and business development teams as Vice President of Sales at Zinc. Prior to Zinc, Tim played a key role in ServiceMax’s strategic account program expansion and the eventual acquisition of ServiceMax by General Electric.

At Intradiem, Tim is responsible for implementing new sales strategies and expanding the company’s customer base in North America, the UK, EMEA and other global markets.

“The ability of large organizations to deliver high quality customer service has become a real competitive advantage in today’s marketplace,” said Tim FitzGerald. “Technology that elevates the efficiency, well-being, and performance of live agents is the key to successful customer service delivery, and Intradiem’s technology platform provides a uniquely effective solution to those challenges.”

“Tim is an accomplished technology sales executive, and we’re thrilled that he’s bringing his considerable expertise to helping us spread the benefits of intelligent automation to customer service teams,” said Matt McConnell, CEO of Intradiem. “His leadership will help us achieve our ambitious, long-term goal to reinvent customer service for everyone.”

About Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.


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