Intradiem Partners With Thrive Global to Support Call Center Agent Wellness
Real-time delivery of 60-second “Resets” reduces stress and boosts productivity
Atlanta – October 10, 2023 – Intradiem, the leading provider of contact center automation solutions, has partnered with Thrive Global to deliver stress releasing wellness Reset sessions to contact center agents in real time.
Work-related stress among customer service agents is unavoidable, but cumulative stress is preventable. More than three-fourths of call center agents report high or very-high stress levels—driven by high call volume, demanding customers, and complex internal processes. Accumulated stress leads to burnout and contributes to attrition rates nearly double those of other occupations.
Intradiem’s collaboration with Thrive Global is consistent with its people-first commitment to technology in the service of human workers. The company’s recently-announced Burnout and Attrition Indicator provides organizations with a one-of-a-kind ability to identify contact center agents at risk of burnout and intervene to avoid costly attrition. The Intradiem solution predicts churn with 80% accuracy.
Thrive Global’s behavior-change product suite helps individuals, companies, and communities improve well-being and performance while debunking the myth that burnout is the inevitable price of success. Neuroscience studies demonstrate that brief, focused pauses help reduce stress and enhance performance. Embedded into employee workflows, Thrive’s 60-second Resets deliver calming visuals along with audio and breathing prompts to help agents recharge and combat cumulative stress.
“This partnership is a natural fit for our two companies, and I’m so excited about the concrete impact we can have on workers in contact centers and other stressful work environments,” said Arianna Huffington, Founder and CEO of Thrive Global. “When stress builds up and becomes cumulative, performance and productivity suffer, but Resets help employees stay calm, focused, and productive. Intradiem’s real-time technology provides direct and efficient delivery of Thrive Resets when and where they’re needed most.”
“Intradiem shares Thrive Global’s deep commitment to employee well-being, as well as a conviction that wellness is directly and positively correlated with performance,” said Jennifer Lee, Intradiem’s President and Chief Operating Officer. “The science-based implications of a balanced, healthy work environment are clear, and we’re proud to combine our unique, real-time technology with Thrive’s innovative approach to reducing employee stress.”
About Thrive Global
Thrive Global is a leading behavior change technology company founded by Arianna Huffington in 2016 with the mission to end the stress and burnout epidemic. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 125 organizations in over 140 countries, from frontline and call center workers to executives at multinational companies. Thrive Global is headquartered in New York City and has talent hubs in Boston, Dublin and San Francisco. For more information, visit www.thriveglobal.com.
About Intradiem
At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact center and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself. Intradiem: Contact center automation designed by humans, for humans.
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