« Back to All News

Intradiem Wins Silver Stevie® Award in 2022 Stevie Awards for Sales & Customer Service

Atlanta – March 11, 2022 – Intradiem was presented with a Silver Stevie® Award in the Sales & Customer Service category in the 16th annual Stevie Awards for Sales & Customer Service last night.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

Winners will be recognized during a virtual awards ceremony on May 11.

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees.

Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic.

New categories this year honor excellence in thought leadership in customer service and sales.

Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Patented AI-powered technology processes in real time the massive quantities of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams.

A new Total Economic Impact™ (TEI) study from Forrester Consulting concluded that organizations leveraging Intradiem’s platform achieve a 342% ROI over three years and recoup their investment in less than six months.

One of the competition judges noted that Intradiem “demonstrated well-designed solutions to combat the challenges of clients.” Another judge highlighted how Intradiem’s technology “scaled to meet the demands of customers during the pandemic and transitioned several thousands of agents to be productive in remote work.”

“Intradiem’s vision is to reinvent customer service for everyone, including the customers who need it and the customer service teams who provide it,” said Intradiem CEO, Matt McConnell. “Being recognized with this prestigious Stevie Award reaffirms the value our Intelligent Automation technology brings to contact center teams. This is a great honor for Intradiem.”

“The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success. We look forward to recognizing them on May 11.”

About Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.


Company News Press Releases