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Matt McConnell Selected as Keynote Speaker for the 2019 ATDC Startup Showcase

A program of the Georgia Institute of Technology

ATLANTA – April 10, 2019 – Intradiem, the only real-time contact center automation provider, today announced that CEO, Matt McConnell, will be the keynote speaker for the 2019 ATDC Startup Showcase, a program of the Georgia Institute of Technology.

McConnell graduated from the Georgia Institute of Technology in 1994 with a bachelor’s degree in industrial engineering. One year later, he co-founded Intradiem with a vision to reinvent the customer service experience via the dynamic delivery of training during the available time.

The platform, built on robotic processes, continually evolves with a focus on helping workforce management and contact center operations leaders improve operational efficiencies, employee engagement, and customer experience.

“I’m honored to participate in this amazing startup community event,” said McConnell. “When it comes to creating, launching, and scaling a disruptive technology, fostering a culture that reflects your values and mission as an entrepreneur is a cornerstone to startup success. Our team is inspired to create a better world by living a culture of service to each other, to customers, and to the community.”

The ATDC Startup Showcase is Atlanta’s largest spring startup confab. The 33rd annual event will feature over 75 exhibitors and take place on April 18, 2019, at the Georgia Tech Hotel and Conference Center. For more information, visit https://atdcstartupshowcase.com/.

About Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.

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