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Customer Success Management
REALIZE THE VALUE
At Intradiem, we partner with our customers to achieve value realization leveraging a proven Success Management model by providing ongoing subject matter expert guidance on Intradiem best practices and established methodology.
Use Case Planning
As part of your Success Management engagement, we work with you to establish a strategic use case plan with a goal to help you achieve the most value with Intradiem.
Using a proven Change Management model, we provide you with a framework that allows you to continue to iterate and advance your value with guidance from a subject matter expert throughout your automation journey.
Adoption Health Checks
According to your Success Management engagement, your Intradiem Customer Success Manager will collaborate with your core Intradiem team during recurring meetings to provide an Executive Summary and a holistic overview of Intradiem adoption and investment return.
In addition to recurring Adoption Health Checks, we will facilitate ongoing engagements to review the overall health of Intradiem and discuss your success roadmap with your leadership and internal partners.
ACHIEVE MORE WITH INTRADIEM
Every company is unique and so are its needs. At Intradiem, we offer a variety of specialized expertise business, technical, and training services to deliver more value to your organization with Intradiem.
With Managed Services, you can outsource various functions to Intradiem, expanding your team’s resources and expertise. This includes services like Application Administration that helps you manage the Intradiem solution, as well as Actionable Analytics that provides a detailed and targeted analysis of Intradiem adoption with action planning. Additional services are available to help fill knowledge gaps and free up resources.
You can engage a subject matter expert to help you tackle specific challenges and initiatives to drive more value to your business with Intradiem. As an example, with Rapid Results Change Management, an Intradiem Customer Success Consultant will partner with you to develop and execute a customized comprehensive Change Management strategy to help employees in your organization embrace and adopt Intradiem.
We offer a variety of technical services for you to secure enterprise configuration for Intradiem, receive technical assistance to support internal IT and organizational changes, and receive the support that best meets your organization’s needs.
Knowledge is power. We can help you develop Intradiem expertise within your organization by leveraging a variety of training options to educate and empower your team to deliver maximum results with Intradiem.
UNLEASH THE POSSIBILITIES
In-depth technical analysis to understand your third-party systems such as ACD, WFM, CRM, Performance Management, and other data sources to accurately design your Intradiem solution to your business needs.
Our team of experts provides meticulous oversight and execution during your deployment, fully testing each technical integration, and customizing business rules to create limitless possibilities for your organization.
Precise network and infrastructure design, configuration and integration testing guarantee your technical platform will be installed meeting all security and IT compliance requirements and continuously reinforced during upgrades, migrations, and maintenance.
Focused planning and analysis workshops are designed around your business objectives to gather business decisions, permissions, and parameters which lay down the business solution foundation and ignite the creation of intraday automation rules.
Community and Learning Resources
We offer a training strategy session for your company to review online training options for each learning group. This includes, but is not limited to: Administrators, WFM Analysts, L&D Professionals, Supervisors/Managers, and Agents. Many of the learning groups can earn certifications during their on-demand instruction.
Our Spark Community provides additional resources that can be used to enhance learning, expand knowledge, and reinforce skills. You can find instructional videos, job aids, and infographics.
Access to Experts and Peers
Connect with members of a growing community of automation professionals representing both Intradiem customers and staff. Ask questions and gain insightful knowledge by sharing best practices and experiences.
FEEL THE LOVE
Regardless of where you are located, our team of trained experts are available to assist you. Get your questions answered and quickly resolve problems by calling our Customer Support Representatives at (888) 566-9457, Option #1, Monday-Friday, 7 AM to 7 PM ET (US), and 8 AM to 5 PM GMT (UK).
After Hours and Weekend Support Coverage
We are still here for you even when the sun goes down. Regardless of when you call, your case will be created and will be handled in accordance with our Service Level Agreement.
Don’t ever feel left in the dark! Access our online portal anytime, any day – 24/7/365 – where you can make an inquiry, view and track the status of your request, communicate with a representative, and update your inquiry. Simply login to our Support Portal.
Intradiem’s Knowledge Base – WebHelp
Review the WebHelp knowledge base featuring anything and everything you need to know about automation, the rules engine, driving adoption and achieving your value proposition.
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