Partnering For Success
Customer support services for call center automation innovators
Customer Success Management
You deserve a rapid return on your automation investment. Our team of experts provides a proven blueprint for success, deep industry knowledge, and best practices throughout your automation journey.
We take pride in our partnerships with customers. We celebrate success when you save money and improve agent engagement.
As part of your Success Management engagement, your named Customer Success Manager will work with you to establish a strategic use case and benefit realization plan to help maximize value with Intradiem.
Using a proven Change Management framework, Intradiem provides you with guidance that allows you to continue to iterate and advance your value with consultation from a Change Management certified subject matter expert throughout your automation journey.
According to your Success Management engagement, your named Customer Success Manager will collaborate with your core Intradiem team during recurring meetings to provide an Executive Summary and a holistic overview of Intradiem adoption and investment return with recommendations to maximize value.
In addition to recurring Adoption Health Checks, we will facilitate ongoing engagements to review the overall health of Intradiem and discuss your success plan with your leadership and internal partners.
Your named Customer Success Manager will also facilitate an annual discussion to align on your Technology and Intradiem Roadmap in order to partner on changes in environments such as new providers or upgrades, the intake of new use cases, integration upgrades, end-of-life product version lifecycle phases, etc.
Expertise Services
Achieve more with Intradiem
Every company is unique and so are its needs. We offer a variety of specialized expertise in business, technical, and training services to deliver more value to your organization with Intradiem.
You can outsource various functions to Intradiem to your team’s resources and expertise. Application Administration helps you manage your Intradiem solution. Actionable Analytics provides a targeted analysis of Intradiem adoption with action planning. Other services are also available.
Tackle specific challenges and initiatives to drive more value to your business with Intradiem. With Rapid Results Change Management, for example, an Intradiem Consultant guides you through the development and execution of a customized Change Management strategy to help your employees adopt and embrace Intradiem.
A variety of technical services help secure enterprise configuration for Intradiem, support internal IT and organizational changes, and other vital assistance.
We’ll guide you through a variety of training options to educate and empower your teams to deliver maximum results with Intradiem.
Contact Us
To get in touch with us, fill out the form, or call (678) 356-3500.
For product support, please contact support@intradiem.com.