What is Contact Center as a Service (CCaaS)?
Contact Center as a Services (CCaaS) is a cloud-based customer contact center solution that allows businesses to manage customer interactions...
Integrate seamlessly with ACD and WFM systems
Process time-sensitive data and take real time actions based on actual conditions
Standardize back office data from legacy systems
Monitor activity and provide real time insights to raise productivity and reduce costs
ACD and WFM systems produce reams of time-sensitive data. Only Intelligent Automation can process that data in real time and leverage it to drive productivity, agent engagement, and customer satisfaction.
Contact Center as a Services (CCaaS) is a cloud-based customer contact center solution that allows businesses to manage customer interactions...
The UK Forefront Executive Council gathered on 30 March to discuss the customer service challenges faced by today’s contact centres....
Artificial Intelligence (AI) is upping the technological ante that was introduced by automation a generation ago. AI and machine learning...
Power and flexibility to modernize your contact center and create a lasting impact for your business.