AI-Powered Technology for the Contact Center and Back Office

Intelligent Automation Platform

Process and leverage millions of real time data points to boost operating efficiency, agent engagement, and customer experiences.

Supports In-Center and Remote Customer Service Teams

Intradiem Workforce Solutions

Contact Center

Integrate seamlessly with ACD and WFM systems

Process time-sensitive data and take real time actions based on actual conditions

Back Office

Standardize back office data from legacy systems

Monitor activity and provide real time insights to raise productivity and reduce costs

Driving Next-Level Performance

ACD and WFM systems produce reams of time-sensitive data. Only Intelligent Automation can process that data in real time and leverage it to drive productivity, agent engagement, and customer satisfaction.

Business Impact Reporting

Leverage automation to track and report on contact center savings.

Track Actual Savings As They Occur

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Reduce Handle Time

Discover which uses cases drive the most value in reducing overall AHT: ACW, Hold Time, and Talk Time.

Decrease Shrinkage Costs

Find out what categories have the most financial impact: task management, break, lunch and adherence assist.

Improve Occupancy

Understand trends in occupancy improvement actions by category, business unit, and location.
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Yes, Workforce Automation Pays Off

Guaranteed Savings. Guaranteed Results.

CALCULATE YOUR PAYOFF

How Much Can You Save?

Enter your center's average wage rate (industry average = $17.50/hr)

Workforce Automation for Contact Center Teams

Workforce Automation for Back Office Teams

Process Automation for Contact Center Teams

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Foster Innovation by Prioritizing People - I created Intradiem in 1995 to solve what I thought was a fascinating problem: call centers were engaged in a lopsided battle of responding to dynamic demand (fluctuating call volume) with undynamic supply (pre-scheduled agents). The challenge was to give call center operators effective tools to right the imbalance between supply and demand, and the…
Why Focus on People in the Age of Automation? - Technological innovation has transformed the way companies do business, but transformation has not been spread evenly across organizations. For example, innovation has enabled Amazon to suggest products you didn’t even realize you wanted and deliver them within hours, but a lack of innovation in contact centers means you and I still spend 43 days of…

Start Real Time Savings

Power and flexibility to modernize your contact center and create a lasting impact for your business.