Reinventing Customer Service for Everyone
Intradiem’s Forefront Executive Council (FEC) gathered recently in Scottsdale, Arizona, for discussions on how companies across the business landscape are...
AI-Powered Technology for the Contact Center and Back Office
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Supports In-Center and Remote Customer Service Teams
Intradiem Workforce Solutions
Contact Center
Integrate seamlessly with ACD and WFM systems
Process time-sensitive data and take real time actions based on actual conditions
Back Office
Standardize back office data from legacy systems
Monitor activity and provide real time insights to raise productivity and reduce costs
Driving Next-Level Performance
ACD and WFM systems produce reams of time-sensitive data. Only Intelligent Automation can process that data in real time and leverage it to drive productivity, agent engagement, and customer satisfaction.
Business Impact Reporting
Leverage automation to track and report on contact center savings.
Track Actual Savings As They Occur
Reduce Handle Time
Discover which uses cases drive the most value in reducing overall AHT: ACW, Hold Time, and Talk Time.
Decrease Shrinkage Costs
Find out what categories have the most financial impact: task management, break, lunch and adherence assist.
Improve Occupancy
Understand trends in occupancy improvement actions by category, business unit, and location.
Yes, Workforce Automation Pays Off
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Reinventing Customer Service for Everyone - Intradiem’s Forefront Executive Council (FEC) gathered recently in Scottsdale, Arizona, for discussions on how companies across the business landscape are leveraging technology to reinvent customer service for everyone. In recent years, Forefront has been bringing together forward-thinking industry leaders to share best practices on how automation is revolutionizing customer service by boosting efficiency, strengthening agent… 
Contact Center vs. Call Center: A Detailed Comparison - WhenWhen it comes to customer service, contact centers and call centers may seem like two sides of the same coin. While contact centers and call centers do have many similarities, such as utilizing similar technology, customer service best practices, and communication protocols - there are also significant differences between them. Determining the difference between contact… 
6 Call Center Incentive Ideas for Agent Performance - Call centers are an essential part of any customer service process. Agents need to be kept motivated and satisfied in order to drive productivity and ensure quality customer interactions. One way to do this is through incentives and rewards. Incentives can be used to motivate agents, encourage teamwork, recognize outstanding performance, and reward exceptional results.… Contact Center vs. Call Center: A Detailed Comparison
WhenWhen it comes to customer service, contact centers and call centers may seem like two sides of the same coin....
6 Call Center Incentive Ideas for Agent Performance
Call centers are an essential part of any customer service process. Agents need to be kept motivated and satisfied in...
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