Automation for the Contact Center and Back Office

Process and leverage millions of real-time data points to boost operating efficiency, agent engagement, and customer experiences

What can automation do for your workforce?

Contact Center Automation software on ipad

$7.7M
From Increased Agent Productivity
$1M
Improved Admin Efficiency

Contact Center Automation Solutions

Intradiem’s real-time automation helps nearly 350,000 contact center professionals deliver unmatched customer service experiences to end-customers in major sectors including healthcare, insurance, financial services, and others.

Integrates seamlessly with ACD, WFM and other standard contact center technology systems.
Processes time-sensitive data and takes real-time actions based on actual conditions.
Supports both in-center and remote staff to enhance productivity, engagement, and CX.
Connects back-office systems, employee workstations and processes to streamline productivity.
Monitors center-wide activity and provides real-time insights to raise productivity.

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What Our Customers Are Saying

“It has allowed for the automation for delivering training to our staff. Rescheduling after the initial push is guaranteed, delivering training via Intradiem eliminates this. This is just one example of how rules used by the tool free up employees for other work.”
ManagerReal-Time Operations Center

“The tool pays for itself and then allows for not only Business ROI but Employee ROI.”
DirectorReal-Time Operations Center

“The Intradiem platform has allowed us to automate many agent touchpoints to assist with adherance to schedule and dynamic deliveries of training and tasks.”
ManagerWFM

“It has allowed for the automation for delivering training to our staff. Rescheduling after the initial push is guaranteed, delivering training via Intradiem eliminates this. This is just one example of how rules used by the tool free up employees for other work.”

“The tool pays for itself and then allows for not only Business ROI but Employee ROI.”

“The Intradiem platform has allowed us to automate many agent touchpoints to assist with adherance to schedule and dynamic deliveries of training and tasks.”

Why you should consider automation

Simplicity
Technology now makes it possible to order products in minutes and receive them in hours. Now it’s time to make customer service just as fast and easy. Automation is leading the way.
Control
Contact center managers can’t control how operations will unfold today. But they can control how effectively their teams respond. Automation is the reason why.
Freedom
Free agents to focus on their human skills to solve customers’ issues. Free supervisors and managers to focus on supporting and developing those agents. Automation makes it all possible.

Business Impact Reporting

Leverage automation to track and report on contact center savings.

Reduce Handle Time: Discover which use cases drive the most value in reducing overall AHT (ACW, Hold Time, Talk Time).

Decrease Shrinkage Costs: Learn which categories have the most financial impact (task management, breaks, adherence assist).

Improve Occupancy: Understand trends in occupancy improvement actions by category, business unit, and location.

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“We have realized millions of dollars in savings by not only taking advantage of offline time but being able to notify agents when certain performance metrics are out of line such as extended ACW, allowing them to spend more time focusing on productive work.”
Scott D.Workforce Ops Manager

“What’s not to like about driving cost savings and increasing agent engagement?”
David M.AXA

“We have realized millions of dollars in savings by not only taking advantage of offline time but being able to notify agents when certain performance metrics are out of line such as extended ACW, allowing them to spend more time focusing on productive work.”

“What’s not to like about driving cost savings and increasing agent engagement?”

Test-Drive Contact Center Automation

Try our demo to learn how automation can improve your teams’ performance.

Request a Demo