What is Contact Center as a Service (CCaaS)?
Contact Center as a Services (CCaaS) is a cloud-based customer contact center solution that allows businesses to manage customer interactions...
AI-Powered Technology for the Contact Center and Back Office
Intelligent Automation Platform
Supports In-Center and Remote Customer Service Teams
Intradiem Workforce Solutions
Contact Center
Integrate seamlessly with ACD and WFM systems
Process time-sensitive data and take real time actions based on actual conditions
Back Office
Standardize back office data from legacy systems
Monitor activity and provide real time insights to raise productivity and reduce costs
Driving Next-Level Performance
ACD and WFM systems produce reams of time-sensitive data. Only Intelligent Automation can process that data in real time and leverage it to drive productivity, agent engagement, and customer satisfaction.
Business Impact Reporting
Leverage automation to track and report on contact center savings.
Track Actual Savings As They Occur
Reduce Handle Time
Discover which uses cases drive the most value in reducing overall AHT: ACW, Hold Time, and Talk Time.
Decrease Shrinkage Costs
Find out what categories have the most financial impact: task management, break, lunch and adherence assist.
Improve Occupancy
Understand trends in occupancy improvement actions by category, business unit, and location.
Yes, Workforce Automation Pays Off
Guaranteed Savings. Guaranteed Results.
CALCULATE YOUR PAYOFF
Related Posts
What is Contact Center as a Service (CCaaS)? - Contact Center as a Services (CCaaS) is a cloud-based customer contact center solution that allows businesses to manage customer interactions through a single, centralized platform. CCaaS provides an all-in-one solution for managing customer interactions across multiple channels, including voice, chat, email, and social media. CCaaS solutions are highly scalable and can be easily adjusted to… 
Aligning Agents, Automation and AI - The UK Forefront Executive Council gathered on 30 March to discuss the customer service challenges faced by today’s contact centres. The discussion focused on the need for stronger emphasis on frontline agents and the expanding role of automation and artificial intelligence (AI) to better support those agents. Launched in 2021, Forefront brings together forward-thinking industry… 
AI at the Crossroads of Industry and Academia - Artificial Intelligence (AI) is upping the technological ante that was introduced by automation a generation ago. AI and machine learning (ML) are rapidly transforming industry, and academic institutions are working in tandem to lay the theoretical groundwork for their advancement. Akul Dewan, an AI Architect at Intradiem, wove the two strands together in his March… Aligning Agents, Automation and AI
The UK Forefront Executive Council gathered on 30 March to discuss the customer service challenges faced by today’s contact centres....
AI at the Crossroads of Industry and Academia
Artificial Intelligence (AI) is upping the technological ante that was introduced by automation a generation ago. AI and machine learning...
Start Real Time Savings
Power and flexibility to modernize your contact center and create a lasting impact for your business.