Community Service Month Highlights Giving
Community service is at the heart of Intradiem’s identity. The company’s “people first” approach prioritizes the needs of employees and...
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Related Posts
Community Service Month Highlights Giving - Community service is at the heart of Intradiem’s identity. The company’s “people first” approach prioritizes the needs of employees and customers over personal or material gain, and that spirit extends naturally to the communities we live in. September was “Community Service Month” at Intradiem. Employees were encouraged to dedicate time, energy and resources to individuals… 
Foster Innovation by Prioritizing People - I created Intradiem in 1995 to solve what I thought was a fascinating problem: call centers were engaged in a lopsided battle of responding to dynamic demand (fluctuating call volume) with undynamic supply (pre-scheduled agents). The challenge was to give call center operators effective tools to right the imbalance between supply and demand, and the… 
Why Focus on People in the Age of Automation? - Technological innovation has transformed the way companies do business, but transformation has not been spread evenly across organizations. For example, innovation has enabled Amazon to suggest products you didn’t even realize you wanted and deliver them within hours, but a lack of innovation in contact centers means you and I still spend 43 days of… Foster Innovation by Prioritizing People
I created Intradiem in 1995 to solve what I thought was a fascinating problem: call centers were engaged in a...
Why Focus on People in the Age of Automation?
Technological innovation has transformed the way companies do business, but transformation has not been spread evenly across organizations. For example,...
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