Servant’s Hearts Beat Strong in 2021
2021 was a challenging year, as countless individuals and families battled to maintain their health and livelihoods through a second...
AI-Powered Technology for the Contact Center and Back Office
Intelligent Automation Platform
Supports In-Center and Remote Customer Service Teams
Intradiem Workforce Solutions
Contact Center
Integrate seamlessly with ACD and WFM systems
Process time-sensitive data and take real time actions based on actual conditions
Back Office
Standardize back office data from legacy systems
Monitor activity and provide real time insights to raise productivity and reduce costs
Driving Next-Level Performance
ACD and WFM systems produce reams of time-sensitive data. Only Intelligent Automation can process that data in real time and leverage it to drive productivity, agent engagement, and customer satisfaction.
Business Impact Reporting
Leverage automation to track and report on contact center savings.
Track Actual Savings As They Occur
Reduce Handle Time
Discover which uses cases drive the most value in reducing overall AHT: ACW, Hold Time, and Talk Time.
Decrease Shrinkage Costs
Find out what categories have the most financial impact: task management, break, lunch and adherence assist.
Improve Occupancy
Understand trends in occupancy improvement actions by category, business unit, and location.
Yes, Workforce Automation Pays Off
Guaranteed Savings. Guaranteed Results.
CALCULATE YOUR PAYOFF
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Servant’s Hearts Beat Strong in 2021 - 2021 was a challenging year, as countless individuals and families battled to maintain their health and livelihoods through a second pandemic year. As in 2020, we were all reminded of the importance of basic kindness and generosity. The Servant’s Hearts at Intradiem leaned in throughout the year to support several charitable organizations: - MUST Ministries… 
Back-Office Challenges Have Front-Office Solutions - In recent years, large organizations have been turning to Artificial Intelligence (AI) and AI-driven automation to overcome stubborn challenges at the front end of their customer service operations. The proven ability of AI-powered automation to boost contact center performance is now leading many organizations to apply it to back-office challenges as well. Intelligent Automation is… 
How Your Company Can Benefit From Contact Center Software - Contact centers provide essential customer service, and efficiency is key to running a successful one. Whether addressing upset customers’ concerns or appealing to potential customers, being able to quickly respond to customers is essential. The role of contact center software is to streamline operations for a more efficient center. Here are some common ways that software benefits… Back-Office Challenges Have Front-Office Solutions
In recent years, large organizations have been turning to Artificial Intelligence (AI) and AI-driven automation to overcome stubborn challenges at...
How Your Company Can Benefit From Contact Center Software
Contact centers provide essential customer service, and efficiency is key to running a successful one. Whether addressing upset customers’ concerns...
Start Real Time Savings
Power and flexibility to modernize your contact center and create a lasting impact for your business.