Holidays on the Horizon: Is Your Contact Center Prepared for the Chaotic Months Ahead?
Though the holidays bring a surge in sales for many businesses, that usually translates to an increased volume of customer...
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ACD and WFM systems produce reams of time-sensitive data. Only Intelligent Automation can process that data in real time and leverage it to drive productivity, agent engagement, and customer satisfaction.
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Leverage automation to track and report on contact center savings.
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Find out what categories have the most financial impact: task management, break, lunch and adherence assist.
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Understand trends in occupancy improvement actions by category, business unit, and location.
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Contact Center Customer Service Metrics That Matter - The customer service metrics that matter most to a contact center depend on the organization's specific goals and objectives. However, there are some customer service metrics that are universally important, regardless of the company's size or industry. What Are Contact Center Metrics? Contact center metrics are performance indicators that help organizations track and measure customer… 
Management Tips: Contact Center Operational Efficiency - Operational efficiency is essential for any business, but it is especially important in the contact center. There are a number of things that contact center managers can do to improve operational efficiency and better meet the needs of their customers. What is Contact Center Operational Efficiency? Contact center operational efficiency measures how well a contact… Contact Center Customer Service Metrics That Matter
The customer service metrics that matter most to a contact center depend on the organization's specific goals and objectives. However,...
Management Tips: Contact Center Operational Efficiency
Operational efficiency is essential for any business, but it is especially important in the contact center. There are a number...
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