Aligning Agents, Automation and AI
The UK Forefront Executive Council gathered on 30 March to discuss the customer service challenges faced by today’s contact centres....
Integrate seamlessly with ACD and WFM systems
Process time-sensitive data and take real time actions based on actual conditions
Standardize back office data from legacy systems
Monitor activity and provide real time insights to raise productivity and reduce costs
ACD and WFM systems produce reams of time-sensitive data. Only Intelligent Automation can process that data in real time and leverage it to drive productivity, agent engagement, and customer satisfaction.
The UK Forefront Executive Council gathered on 30 March to discuss the customer service challenges faced by today’s contact centres....
Artificial Intelligence (AI) is upping the technological ante that was introduced by automation a generation ago. AI and machine learning...
Maya Angelou said that “people will forget what you said… and what you did… but not how you made them...
Power and flexibility to modernize your contact center and create a lasting impact for your business.