Must-Have Technology for Remote and In-Person Contact Centers
Improve Agent Engagement with Automation
Must-Have Technology for Remote
and In-Person Contact Centers
Guaranteed Savings. Guaranteed Results.
Provide More Agent Training and Coaching
Leverage Idle Time for Off-Phone Activities
Automation makes the most out of idle time by sending activities directly to agent desktops. Automation integrates with your ACD and WFM to monitor call center metrics to determine and deliver training during the most optimal time. Using predetermined business rules, Intradiem’s real-time automation solution prompts agents to work on their prioritized list of tasks. Examples include: 1:1 coaching, personalized training, time to read company updates or responding to emails. You keep agents engaged and reduce shrinkage costs – nice pay off!
Empower agents through
more timely coaching
1:1 coaching is important for employee development but often gets rescheduled. Show employees their development is a priority by automatically prompting coaching sessions during idle time.
Don't let agents miss critical updates and communications
Volume naturally fluctuates. Leverage real-time automation to use idle time to deliver updates, communications or other off-phone work to your agents.
Reward top performers
and boost morale
Agent attrition is costly. Sending surprise breaks during idle time is not. Why not use automation to deliver happiness and create better agent engagement?
Start Real-Time Savings
Power and flexibility to modernize your contact center and create a lasting impact for your business.