Back Office organizations depend on historical data to gain visibility into employee productivity and lack effective real-time monitoring to see if employees are unproductive for an excessive amount of time. Request a demo of our back office solutions today.
Real-Time Activity Monitoring
Monitor agent behavior and provide insight to idle time
Real-Time Rules Engine
Define productivity thresholds and set conditions to establish guidelines for managing unproductive time
Real-Time Agent and Supervisor Alerts
Deliver immediate automated intervention actions to remind agents to stay on task and inform supervisors that agents may need assistance
Power and flexibility to modernize your contact center and create a lasting impact for your business.
Call Center Conundrum: The Future is Flexibility - The world of customer experience is at a crossroads. Particularly for call centers, COVID-19 has served as the inflection point for change at breakneck speeds. A decade of aversion to evolve has now been seemingly reversed overnight as centers were forced to pivot to remote models for staff safety concerns, while ensuring continuity in a… 
Support Your Home-Based Frontline with Workforce Automation - Industry leaders & analysts foresee virtual as viable model for longer term Analyst groups like Gartner and Nemertes predict that remote work will become permanent – citing benefits around improved agent satisfaction, reduced real-estate costs, and being prepared for future emergencies. https://intradiem.wistia.com/medias/ijk1e7w0e3?embedType=async&videoFoam=true&videoWidth=640 What does the future of your contact center look like? Without a doubt,… 
Why We Need to Stop Saying the Call Center Is Dead - We have long heard the death of the call center is near, but are these claims actually valid? Articles dating back to 2000, and even as recently as last month, are singing the same tune; the call center is fading and being replaced with live chat, self-service and other communication channels - all of which… The world of customer experience is at a crossroads. Particularly for call centers, COVID-19 has served as the inflection point...
Industry leaders & analysts foresee virtual as viable model for longer term Analyst groups like Gartner and Nemertes predict that...
We have long heard the death of the call center is near, but are these claims actually valid? Articles dating...
