Back Office organizations depend on historical data to gain visibility into employee productivity and lack effective real-time monitoring to see if employees are unproductive for an excessive amount of time. Request a demo of our back office solutions today.
Real-Time Activity Monitoring
Monitor agent behavior and provide insight to idle time
Real-Time Rules Engine
Define productivity thresholds and set conditions to establish guidelines for managing unproductive time
Real-Time Agent and Supervisor Alerts
Deliver immediate automated intervention actions to remind agents to stay on task and inform supervisors that agents may need assistance
Power and flexibility to modernize your contact center and create a lasting impact for your business.
Podcast: Exploring the Data Disconnect Facing Contact Centers - Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most call centers are not able to capitalize on this wealth of information at their disposal. If left unsolved, this disconnect can cause persisting issues within call centers. And given the shift to remote work models,… 
The Call Centers’ Missing Link Between Insights and Actions - Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most call centers are not able to capitalize on this wealth of information at their disposal. If left unsolved, this disconnect can cause persisting issues… 
Intradiem CEO names the age-old customer service problem that’s gotten worse as agents work from home - Matt McConnell was recently talking to one of his customers, which he described as a large, well-known bank, about when — or whether — its service team will be coming back to its contact centre. As the CEO of software provider Intradiem in Alpharetta, Georgia, McConnell and his team have been working with many organizations who have… Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most...
Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that...
Matt McConnell was recently talking to one of his customers, which he described as a large, well-known bank, about when...
