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Reduce Idle Time in Real-Time

Back Office organizations depend on historical data to gain visibility into employee productivity and lack effective real-time monitoring to see if employees are unproductive for an excessive amount of time. Request a demo of our back office solutions today. 

Back Office Solutions

Real-Time Activity Monitoring 

Monitor agent behavior and provide insight to idle time  

Real-Time Rules Engine 

Define productivity thresholds and set conditions to establish guidelines for managing unproductive time 

Real-Time Agent and Supervisor Alerts 

Deliver immediate automated intervention actions to remind agents to stay on task and inform supervisors that agents may need assistance

Calculate Your Automation Pay Off

How Much Can You Save?

Enter your center's average wage rate (industry average = $17.50/hr)

Solution Overview

Workforce automation pays off through efficiency, employee engagement and customer experience benefits.

Agent Engagement

Must-have technology for remote and in-person contact centers.

Adherence & Staffing

Optimize in-house and remote agent performance in real-time.

Business Impact Reporting

Track your pay off in real-time.

Call Handling

Solutions for on-premise and remote contact centers.

Workflow Assistant

Automate repetitive tasks with workflow assistant.

Start Real-Time Savings

Power and flexibility to modernize your contact center and create a lasting impact for your business.

Related Posts

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The Call Centers’ Missing Link Between Insights and Actions - Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most call centers are not able to capitalize on this wealth of information at their disposal. If left unsolved, this disconnect can cause persisting issues…
Intradiem CEO names the age-old customer service problem that’s gotten worse as agents work from home - Matt McConnell was recently talking to one of his customers, which he described as a large, well-known bank, about when — or whether — its service team will be coming back to its contact centre. As the CEO of software provider Intradiem in Alpharetta, Georgia, McConnell and his team have been working with many organizations who have…