Back Office organizations depend on historical data to gain visibility into employee productivity and lack effective real-time monitoring to see if employees are unproductive for an excessive amount of time. Request a demo of our back office solutions today.
Real-Time Activity Monitoring
Monitor agent behavior and provide insight to idle time
Real-Time Rules Engine
Define productivity thresholds and set conditions to establish guidelines for managing unproductive time
Real-Time Agent and Supervisor Alerts
Deliver immediate automated intervention actions to remind agents to stay on task and inform supervisors that agents may need assistance
Power and flexibility to modernize your contact center and create a lasting impact for your business.
How Call Centers Can Thrive by Successfully Managing the Unexpected with AI - With call center conditions constantly changing, companies must turn to artificial intelligence technology in order to optimize their operations. Call Centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have been forced to manage the pandemic’s many impacts, including remote work shifts and requisite operational changes;… 
How AI May Help with Contact Center Staffing Issues During Unexpected Times - Call centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have been forced to manage the pandemic’s many impacts, including remote work shifts and requisite operational changes, all while managing changing agent and consumer behaviors. As we transition into 2021, call centers would be wise to… 
Podcast: Exploring the Data Disconnect Facing Contact Centers - Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most call centers are not able to capitalize on this wealth of information at their disposal. If left unsolved, this disconnect can cause persisting issues within call centers. And given the shift to remote work models,… With call center conditions constantly changing, companies must turn to artificial intelligence technology in order to optimize their operations. Call...
Call centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have...
Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most...
