Back Office organizations depend on historical data to gain visibility into employee productivity and lack effective real-time monitoring to see if employees are unproductive for an excessive amount of time. Request a demo of our back office solutions today.
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Reduce Idle Time in Real-Time
Back Office Solutions
Real-Time Activity Monitoring
Monitor agent behavior and provide insight to idle time
Real-Time Rules Engine
Define productivity thresholds and set rules and conditions to establish guidelines for managing unproductive time
Real-Time Agent and Supervisor Alerts
Deliver immediate automated intervention actions to remind agents to stay on task and inform supervisors that agents may need assistance
Start Real-Time Savings
Power and flexibility to modernize your contact center and create a lasting impact for your business.