Back Office organizations depend on historical data to gain visibility into employee productivity and lack effective real-time monitoring to see if employees are unproductive for an excessive amount of time. Request a demo of our back office productivity solutions today.
Real-Time Employee Productivity Monitoring
Monitor agent behavior and provide insight to idle time
Real-Time Rules Engine
Define productivity thresholds and set rules and conditions to establish guidelines for managing unproductive time
Real-Time Agent and Supervisor Alerts
Deliver immediate automated intervention actions to remind agents to stay on task and inform supervisors that agents may need assistance
Power and flexibility to modernize your contact center and create a lasting impact for your business.
Intradiem Launches “Workforce Heroes” Podcast - Intradiem recently launched “Forefront of Automation: Workforce Heroes,” a new podcast series on the challenges and success stories of contact center professionals. Along with healthcare pros, emergency service providers, and other essential workers, contact center agents earned the “workforce heroes” title over the past 18 months by helping millions of people get through a challenging… 
Webinar Recap: Humans and Technology Intersect at the Future of Customer Service - Many have claimed the coronavirus pandemic would usher in the death of the call center. But non-voice channels like email, chatbots, social media, and self-service still only account for a small portion of customer service interactions. Customers continue to turn overwhelmingly to live agents because—more often than not—there’s just no substitute for human empathy and… 
The Thing About Healthcare Contact Centers - Are all contact centers alike? It’s true that no matter which industry they serve, all centers are charged with maximizing productivity, agent engagement and customer service level while at the same time keeping costs to a minimum. They rely on technology to do this, primarily WFM systems to match staffing levels with anticipated call volumes… Intradiem recently launched “Forefront of Automation: Workforce Heroes,” a new podcast series on the challenges and success stories of contact...
Many have claimed the coronavirus pandemic would usher in the death of the call center. But non-voice channels like email,...
Are all contact centers alike? It’s true that no matter which industry they serve, all centers are charged with maximizing...