Guaranteed Savings. Guaranteed Results.

Track Actual Savings As They Occur

Track and report on the savings your contact center achieves with workforce automation.

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Reduce Handle Time

Discover which uses cases drive the most value in reducing overall AHT: ACW, Hold Time, and Talk Time.

Decrease Shrinkage Costs

Find out what categories have the most financial impact: task management, break, lunch and adherence assist.

Improve Occupancy

Understand trends in occupancy improvement actions by category, business unit, and location.

Yes, Workforce Automation Pays Off

Guaranteed Savings. Guaranteed Results.

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Our customers implement workforce automation in their contact centers, because they understand that traditional technologies will not help them meet the increasing demands from the business, agents or the customer.

Calculate Your Automation Pay Off

How Much Can You Save?

Enter your center's average wage rate (industry average = $17.50/hr)

Solution Overview

Workforce automation pays off through efficiency, employee engagement and customer experience benefits.

Adherence & Staffing

Optimize in-house and remote agent performance in real-time.

Agent Engagement

Must-have technology for remote and in-person contact centers.

Back Office

Improve back office productivity.

Business Impact Reporting

Track your pay off in real-time.

Workflow Assistant

Automate repetitive tasks with workflow assistant.

Start Real-Time Savings

Power and flexibility to modernize your contact center and create a lasting impact for your business.

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The Call Centers’ Missing Link Between Insights and Actions - Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most call centers are not able to capitalize on this wealth of information at their disposal. If left unsolved, this disconnect can cause persisting issues…
Intradiem CEO names the age-old customer service problem that’s gotten worse as agents work from home - Matt McConnell was recently talking to one of his customers, which he described as a large, well-known bank, about when — or whether — its service team will be coming back to its contact centre. As the CEO of software provider Intradiem in Alpharetta, Georgia, McConnell and his team have been working with many organizations who have…