Guaranteed Savings. Guaranteed Results.

Track Actual Savings As They Occur

Track and report on the savings your contact center achieves with workforce automation.

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Reduce Handle Time

Discover which uses cases drive the most value in reducing overall AHT: ACW, Hold Time, and Talk Time.

Decrease Shrinkage Costs

Find out what categories have the most financial impact: task management, break, lunch and adherence assist.

Improve Occupancy

Understand trends in occupancy improvement actions by category, business unit, and location.

Yes, Workforce Automation Pays Off

Guaranteed Savings. Guaranteed Results.

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Our customers implement workforce automation in their contact centers, because they understand that traditional technologies will not help them meet the increasing demands from the business, agents or the customer.

Calculate Your Automation Pay Off

How Much Can You Save?

Enter your center's average wage rate (industry average = $17.50/hr)

Solution Overview

Workforce automation pays off through efficiency, employee engagement and customer experience benefits.

Agent Engagement

Improve employee performance, satisfaction, and development.

Call Handling

Improve productivity and the customer experience.

Start Real-Time Savings

Power and flexibility to modernize your contact center and create a lasting impact for your business.

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