Podcast: Exploring the Data Disconnect Facing Contact Centers
Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most...
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Podcast: Exploring the Data Disconnect Facing Contact Centers - Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most call centers are not able to capitalize on this wealth of information at their disposal. If left unsolved, this disconnect can cause persisting issues within call centers. And given the shift to remote work models,… 
The Call Centers’ Missing Link Between Insights and Actions - Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most call centers are not able to capitalize on this wealth of information at their disposal. If left unsolved, this disconnect can cause persisting issues… 
Intradiem CEO names the age-old customer service problem that’s gotten worse as agents work from home - Matt McConnell was recently talking to one of his customers, which he described as a large, well-known bank, about when — or whether — its service team will be coming back to its contact centre. As the CEO of software provider Intradiem in Alpharetta, Georgia, McConnell and his team have been working with many organizations who have… The Call Centers’ Missing Link Between Insights and Actions
Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that...
Intradiem CEO names the age-old customer service problem that’s gotten worse as agents work from home
Matt McConnell was recently talking to one of his customers, which he described as a large, well-known bank, about when...