Business Continuity for Your Contact Center Workforce
First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses – we have shifted to a “work-from home”...
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Reduce Handle Time
Discover which uses cases drive the most value in reducing overall AHT: ACW, Hold Time, and Talk Time.
Decrease Shrinkage Costs
Find out what categories have the most financial impact: task management, break, lunch and adherence assist.
Improve Occupancy
Understand trends in occupancy improvement actions by category, business unit, and location.
Yes, Workforce Automation Pays Off
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Our customers implement workforce automation in their contact centers, because they understand that traditional technologies will not help them meet the increasing demands from the business, agents or the customer.
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Power and flexibility to modernize your contact center and create a lasting impact for your business.
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Business Continuity for Your Contact Center Workforce - First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses – we have shifted to a “work-from home” model for the time being, and we believe that these unprecedented challenges will dramatically shift the way many businesses work in the future, long after the passing of this crisis. A majority of companies operating contact centers are not currently set up to properly manage a remote or at-home agent workforce. Or, they… 
260 Helping Hands – Intradiem Starts Year with Company Wide Community Service Projects - In true Intradiem fashion, employees kicked off the new year with 13 cross-functional team-based community projects on January 16. “Having a servant’s heart is one of our core values. This is more than words on our website or a plaque on the wall. Serving our community is the foundation of this amazing culture,” said Matt… 
Jump Start Your Coaching Program for 2020 - "Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little nudge, a little direction, a little support, a little coaching, and the greatest things can happen." – Pete Carroll Working as a call center agent is a tough gig. The environment is dynamic and fast-paced.… 260 Helping Hands – Intradiem Starts Year with Company Wide Community Service Projects
In true Intradiem fashion, employees kicked off the new year with 13 cross-functional team-based community projects on January 16. “Having...
Jump Start Your Coaching Program for 2020
"Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little...