Business Impact Reporting

Track Your Pay Off in Real-Time

Guaranteed Savings. Guaranteed Results.

Track and report on the savings your contact center achieves with workforce automation.

Business-Impact-Reporting_content-blocks_1
Business-Impact-Reporting_content-blocks-_2
Business-Impact-Reporting_content-blocks_3

Track Actual Savings As They Occur

business-impact-reporting-main-dashboard

Reduce Handle Time

Discover which uses cases drive the most value in reducing overall AHT: ACW, Hold Time, and Talk Time.

Decrease Shrinkage Costs

Find out what categories have the most financial impact: task management, break, lunch and adherence assist.

Improve Occupancy

Understand trends in occupancy improvement actions by category, business unit, and location.

Yes, Workforce Automation Pays Off

Guaranteed Savings. Guaranteed Results.

bi-scottd-quote

Our customers implement workforce automation in their contact centers, because they understand that traditional technologies will not help them meet the increasing demands from the business, agents or the customer.

Calculate Your Workforce Automation Pay Off

How Much Can You Save?

Enter your center's average wage rate (industry average = $17.50/hr)

Solution Overview

Workforce automation pays off through efficiency, employee engagement and customer experience benefits.

Agent Engagement

Improve employee performance, satisfaction, and development.

Call Handling

Improve productivity and the customer experience.

Start Real-Time Savings

Power and flexibility to modernize your contact center and create a lasting impact for your business.

Related Posts

260 Helping Hands – Intradiem Starts Year with Company Wide Community Service Projects - In true Intradiem fashion, employees kicked off the new year with 13 cross-functional team-based community projects on January 16. “Having a servant’s heart is one of our core values. This is more than words on our website or a plaque on the wall. Serving our community is the foundation of this amazing culture,” said Matt…
Jump start your contact center coaching program Jump Start Your Coaching Program for 2020 - "Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little nudge, a little direction, a little support, a little coaching, and the greatest things can happen." – Pete Carroll Working as a call center agent is a tough gig. The environment is dynamic and fast-paced.…
img of plant growing Three Generations of Reinventing Customer Service - Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an enterprise SaaS workforce automation platform. Throughout this evolution, many things have changed, but our focus on improving the customer service experience has remained constant. From training technology to mission-critical automation platform, here’s a quick look…