Call Center Conundrum: The Future is Flexibility
The world of customer experience is at a crossroads. Particularly for call centers, COVID-19 has served as the inflection point...
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Related Posts
Call Center Conundrum: The Future is Flexibility - The world of customer experience is at a crossroads. Particularly for call centers, COVID-19 has served as the inflection point for change at breakneck speeds. A decade of aversion to evolve has now been seemingly reversed overnight as centers were forced to pivot to remote models for staff safety concerns, while ensuring continuity in a… 
Why We Need to Stop Saying the Call Center Is Dead - We have long heard the death of the call center is near, but are these claims actually valid? Articles dating back to 2000, and even as recently as last month, are singing the same tune; the call center is fading and being replaced with live chat, self-service and other communication channels - all of which… 
Exploring the Value of the Human Touch in a Global Crisis - By: Matt McConnell The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with friends and colleagues. Most now are stuck at home due to social distancing measures, proving to curb the spread of the virus. Thus, the power of the human touch has become vital as consumers are seeking authentic experiences at every… Why We Need to Stop Saying the Call Center Is Dead
We have long heard the death of the call center is near, but are these claims actually valid? Articles dating...
Exploring the Value of the Human Touch in a Global Crisis
By: Matt McConnell The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with...