How AI May Help with Contact Center Staffing Issues During Unexpected Times
Call centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have...
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How AI May Help with Contact Center Staffing Issues During Unexpected Times - Call centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have been forced to manage the pandemic’s many impacts, including remote work shifts and requisite operational changes, all while managing changing agent and consumer behaviors. As we transition into 2021, call centers would be wise to… 
Podcast: Exploring the Data Disconnect Facing Contact Centers - Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most call centers are not able to capitalize on this wealth of information at their disposal. If left unsolved, this disconnect can cause persisting issues within call centers. And given the shift to remote work models,… 
The Call Centers’ Missing Link Between Insights and Actions - Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most call centers are not able to capitalize on this wealth of information at their disposal. If left unsolved, this disconnect can cause persisting issues… Podcast: Exploring the Data Disconnect Facing Contact Centers
Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most...
The Call Centers’ Missing Link Between Insights and Actions
Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that...