Call Center Conundrum: The Future is Flexibility
The world of customer experience is at a crossroads. Particularly for call centers, COVID-19 has served as the inflection point...
Guaranteed Savings. Guaranteed Results.
Track Actual Savings As They Occur
Reduce Handle Time
Discover which uses cases drive the most value in reducing overall AHT: ACW, Hold Time, and Talk Time.
Decrease Shrinkage Costs
Find out what categories have the most financial impact: task management, break, lunch and adherence assist.
Improve Occupancy
Understand trends in occupancy improvement actions by category, business unit, and location.
Yes, Workforce Automation Pays Off
Guaranteed Savings. Guaranteed Results.
Our customers implement workforce automation in their contact centers, because they understand that traditional technologies will not help them meet the increasing demands from the business, agents or the customer.
Calculate Your Automation Pay Off
Start Real-Time Savings
Power and flexibility to modernize your contact center and create a lasting impact for your business.
Related Posts
Call Center Conundrum: The Future is Flexibility - The world of customer experience is at a crossroads. Particularly for call centers, COVID-19 has served as the inflection point for change at breakneck speeds. A decade of aversion to evolve has now been seemingly reversed overnight as centers were forced to pivot to remote models for staff safety concerns, while ensuring continuity in a… 
Support Your Home-Based Frontline with Workforce Automation - Industry leaders & analysts foresee virtual as viable model for longer term Analyst groups like Gartner and Nemertes predict that remote work will become permanent – citing benefits around improved agent satisfaction, reduced real-estate costs, and being prepared for future emergencies. https://intradiem.wistia.com/medias/ijk1e7w0e3?embedType=async&videoFoam=true&videoWidth=640 What does the future of your contact center look like? Without a doubt,… 
Why We Need to Stop Saying the Call Center Is Dead - We have long heard the death of the call center is near, but are these claims actually valid? Articles dating back to 2000, and even as recently as last month, are singing the same tune; the call center is fading and being replaced with live chat, self-service and other communication channels - all of which… Support Your Home-Based Frontline with Workforce Automation
Industry leaders & analysts foresee virtual as viable model for longer term Analyst groups like Gartner and Nemertes predict that...
Why We Need to Stop Saying the Call Center Is Dead
We have long heard the death of the call center is near, but are these claims actually valid? Articles dating...