How AI May Help with Contact Center Staffing Issues During Unexpected Times
Call centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have...
Discover which uses cases drive the most value in reducing overall AHT: ACW, Hold Time, and Talk Time.
Find out what categories have the most financial impact: task management, break, lunch and adherence assist.
Understand trends in occupancy improvement actions by category, business unit, and location.
Power and flexibility to modernize your contact center and create a lasting impact for your business.
Call centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have...
Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most...
Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that...