Process Automation for Contact Center Teams
Empower Agents to Perform Better by Automating Repetitive Tasks
Signs the agent into all required applications at the start of the shift, shaving several minutes off the time typically spent preparing to take the first call.
Displays relevant disclosure scripts on the agent’s desktop throughout the call, such as regulatory requirements specific to a caller’s location.
Populates multiple systems with customer data during the call. The agent enters data into one system (e.g., CRM) and other systems auto-populate.
Automatically enters key call-interaction notes into the appropriate ACW field, freeing agents to move on to the next call.
Start Real Time Savings
Power and flexibility to modernize your contact center and create a lasting impact for your business.