for Back Office Teams
Supports On-Site and Remote Back Office Teams
Improving Back Office Productivity
Proven AI-based technology helps maintain back office productivity by automatically detecting drags on performance and sending real time prompts to help get things back on track. Whether on-premises or working remotely, employees feel consistently supported, and supervisors stay consistently informed.
Monitors mouse and keyboard activity to detect idle time and delivers real-time desktop prompts with offers of assistance.
Sends real time desktop reminders or offers of assistance when employees spend too much time in non-work applications.
Tracks time spent on specific tasks to detect excessive handle time and alert employees and supervisors to resolve problems.
Real Time Insight
Creates data-driven rules to monitor activity and alert associates when threats to productivity arise.
Real Time Responsiveness
Helps service leaders make adjustments and drive productivity on the fly.
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Power and flexibility to modernize your contact center and create a lasting impact for your business.