Automation finds time for agents to complete coaching and training sessions
Eliminate manual work
and keep labor costs
in check
Save WFM manager time, keep agents on schedule and reduce manual entry
Monitor agent-state data and alert agents when pre-set thresholds are exceeded
Savings You Can Count (On)
We have realized millions of dollars in savings by not only taking advantage of offline time but being able to notify agents when certain performance metrics are out of line such as extended ACW, allowing them to spend more time focusing on productive work.
– Scott D.
Workforce Ops Manager