Intradiem

What is
Active Wait Time?

Become more Profitable, Efficient and Productive

Every day, agents spend 11 percent of their time idle, waiting for a call. Intradiem can fill that time with off-phone activities to improve agent performance and productivity. Watch our video to discover what you can do with those small pockets of idle time and improve the customer experience.

Lead Your Organization to Success

See how intraday management can help your business succeed.

Hours of agent idle time wasted worldwide
*Since January 1, 2012

See how intraday management can help your business succeed

Watch Now

Vivint

Watch Tim Izatt explain how Intradiem makes Vivint's agents more productive, improves agent engagement and increases quality.

The General

Hear how The General Insurance's high-occupancy contact center increased FCR, quality results and agent satisfaction.

Create One Office

BGL blends back office work into the contact center to create one office.

Blog

A Real-time Frontline Workforce: Getting the Right People, in the Right Place, at the Right Time

(This blog post first appeared on ICMI on April 3, 2014.) As part of your frontline workforce, a contact center agent’s top priority is delivering a consistently outstanding customer experience. When customers call in, they are instantly greeted by a knowledgeable agent […]

The post A Real-time Frontline Workforce: Getting the Right People, in the Right Place, at the Right Time appeared first on Intradiem Productivity Plus Blog.

The Contact Center of the Future: Integrated Real-time Coaching

In our ongoing Contact Center of the Future blog series, we’ll like at some key trends and discuss insights that will transform contact centers and customer experience as we know it. Today, supervisors and managers have a whole host of technologies […]

The post The Contact Center of the Future: Integrated Real-time Coaching appeared first on Intradiem Productivity Plus Blog.

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News

April 23, 2014

Intradiem Joins Senior Executives from around the World to Share Ideas and Best Practices for Improving the Customer Experience - Intraday management leader to appear at conferences on customer service transformation

April 9, 2014

Intradiem Examines Customer Experience Impact of Pressures on Property and Casualty Industry - Intraday management technology helps companies improve operational efficiencies, customer experience amidst market and compliance changes

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Events

2014 Customer Care Leadership Forum

2014 Customer Care Leadership Forum
April 8, 2014 - New York City, NY

SWPP Annual Conference 2014

Society of Workforce Planning Professionals Annual Conference
Apr. 15 - 17 - Nashville, TN

NG Customer Experience North America Summit

NG Customer Experience
April 28 - 30, 2014 - Newport Beach, CA

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