Intraday
Automation
for a Real-Time Workforce
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What is Intradiem?

Intradiem is an intraday automation engine that allows you to build real-time workforces—triggering efficiency and extraordinary customer experiences.

“Intradiem is the next must-have technology for contact centers serious about delighting their customers.”

Technology analysts are predicting that Intraday Automation is the next must-have technology category for frontline workforces.  Intradiem, the creator of the category, will continue to lead due to its innovative technology and exceptional customer service.
Some of Our Customers
What They’re Saying
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“Intradiem was a major cause of our dramatic improvements in FCR and customer satisfaction.”

-Bob Johnson
Sprint President and Chief Service Officer
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The ability to automatically adjust your workforce in response to unpredictable events & conditions can increase FCR & customer satisfaction by more than 10%.

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Listen to the Convergys Webinar
Intradiem Solutions
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Intraday Task Management
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Channel Balancing
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Real Time Adherence
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Intraday Staffing
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Alerts & Notifications
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Reskilling
Workforces
Learn how Intradiem transforms contact center, retail, back office, field service and bank branch operations.
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Services
Our customer-obsessed implementation and success management teams are committed to delivering results.
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Our Work
Intradiem improves employee performance and efficiency while building invincible customer experiences.
see our work
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Sprint Transforms Customer Experience by Deploying Intradiem to Global Agent Base 
Read how Sprint used Intradiem’s technology to improve FCR and go from worst to first in customer satisfaction.
Read the article
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Learning & Blog
Check out our webinars, white papers, blog and more to hear from industry experts and learn about intraday automation.
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