Intradiem

What is
Active Wait Time?

Become more Profitable, Efficient and Productive

Every day, agents spend 11 percent of their time idle, waiting for a call. Intradiem can fill that time with off-phone activities to improve agent performance and productivity. Watch our video to discover what you can do with those small pockets of idle time and improve the customer experience.

Lead Your Organization to Success

See how intraday management can help your business succeed.

Hours of agent idle time wasted worldwide
*Since January 1, 2012

See how intraday management can help your business succeed

Watch Now

Vivint

Watch Tim Izatt explain how Intradiem makes Vivint's agents more productive, improves agent engagement and increases quality.

The General

Hear how The General Insurance's high-occupancy contact center increased FCR, quality results and agent satisfaction.

Create One Office

BGL blends back office work into the contact center to create one office.

Blog

Are You Engaging New Agents, or Training Them for Your Competitors?

Our contact centers today have a wide range of new hire training agendas depending on the complexity of the products and services, skills trained and even the size of the centers. There’s classroom time, self-directed learning, tests, games and activities, […]

The post Are You Engaging New Agents, or Training Them for Your Competitors? appeared first on Intradiem Productivity Plus Blog.

Is Customer Service Getting Worse, or are Customers Just Getting Smarter?

“Customer service isn’t getting worse. Customer service is getting harder.” This was the message that Barak Eilam, the CEO of NICE, a technology company focused on customer experience solutions, shared with an audience of customers at the recent NICE Interactions users conference […]

The post Is Customer Service Getting Worse, or are Customers Just Getting Smarter? appeared first on Intradiem Productivity Plus Blog.

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News

August 20, 2014

Intradiem Partners with Call Center Experts for Thought-Leadership Panel - For third year, panel provides innovative strategies in driving customer experience

August 7, 2014

New Executive Report Reveals Call Center’s Commitment to Customer Satisfaction - Intradiem featured in annual Call Center IQ report highlighting call center’s increasing concern for generating value to business

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Events

ICUC 2014

inContact User Conference 2014
September 23 - 25, 2014 - Orlando, FL

ICMI Demo & Conference 2014

ICMI Contact Center Demo and Conference 2014
November 4 - 5, 2014 - Chicago, IL

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