Every day, agents spend 11 percent of their time idle, waiting for a call. Intradiem can fill that time with off-phone activities to improve agent performance and productivity. Watch our video to discover what you can do with those small pockets of idle time and improve the customer experience.
Watch Tim Izatt explain how Intradiem makes Vivint's agents more productive, improves agent engagement and increases quality.
Hear how The General Insurance's high-occupancy contact center increased FCR, quality results and agent satisfaction.
Intradiem Insights Features Top Contact Center Trends, Topics to Watch - Company launches inaugural series of contact center industry articles available for download
eg solutions and Intradiem Partner to Strengthen Workforce Optimisation Offerings - By combining intraday management and back office optimisation technologies, companies help contact centres blend front and back office work
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