Every day, agents spend 11 percent of their time idle, waiting for a call. Intradiem can fill that time with off-phone activities to improve agent performance and productivity. Watch our video to discover what you can do with those small pockets of idle time and improve the customer experience.
Watch Tim Izatt explain how Intradiem makes Vivint's agents more productive, improves agent engagement and increases quality.
Hear how The General Insurance's high-occupancy contact center increased FCR, quality results and agent satisfaction.
What is your company’s approach to change management? In last month’s post, I wrote about the customer experience inflection point. I stated: There comes a time in every company’s history, present time, or future when it must change or adapt […]
The post Delivering the Customer Journey: We Don’t Need No Stinkin’ Change Management! appeared first on Intradiem Productivity Plus Blog.
It turns out, companies that performed worse on the American Customer Satisfaction Index actually performed better in terms of stock market performance. Can you believe it? True, it was an anomaly in 2013, but it happened. Historically, though, companies with […]
Intradiem Continues Expansion of Leadership Team with Two New Board Members - Leading intraday automation company names customer experience pioneer and corporate veteran to its board of directors
Intradiem Examines Customer Experience Impact on Cable Providers in Consumer-Driven Market - Intraday automation technology improves operational efficiencies, customer satisfaction helping cable companies gain competitive advantage
CCNG Contact Center Executive Summit 2014
inContact User Conference 2014
ICMI Contact Center Demo and Conference 2014