Every day, agents spend 11 percent of their time idle, waiting for a call. Intradiem can fill that time with off-phone activities to improve agent performance and productivity. Watch our video to discover what you can do with those small pockets of idle time and improve the customer experience.
Watch Tim Izatt explain how Intradiem makes Vivint's agents more productive, improves agent engagement and increases quality.
Hear how The General Insurance's high-occupancy contact center increased FCR, quality results and agent satisfaction.
Our contact centers today have a wide range of new hire training agendas depending on the complexity of the products and services, skills trained and even the size of the centers. There’s classroom time, self-directed learning, tests, games and activities, […]
The post Are You Engaging New Agents, or Training Them for Your Competitors? appeared first on Intradiem Productivity Plus Blog.
“Customer service isn’t getting worse. Customer service is getting harder.” This was the message that Barak Eilam, the CEO of NICE, a technology company focused on customer experience solutions, shared with an audience of customers at the recent NICE Interactions users conference […]
The post Is Customer Service Getting Worse, or are Customers Just Getting Smarter? appeared first on Intradiem Productivity Plus Blog.
Intradiem Partners with Call Center Experts for Thought-Leadership Panel - For third year, panel provides innovative strategies in driving customer experience
New Executive Report Reveals Call Center’s Commitment to Customer Satisfaction - Intradiem featured in annual Call Center IQ report highlighting call center’s increasing concern for generating value to business