Every day, agents spend 11 percent of their time idle, waiting for a call. Intradiem can fill that time with off-phone activities to improve agent performance and productivity. Watch our video to discover what you can do with those small pockets of idle time and improve the customer experience.
Watch Tim Izatt explain how Intradiem makes Vivint's agents more productive, improves agent engagement and increases quality.
Hear how The General Insurance's high-occupancy contact center increased FCR, quality results and agent satisfaction.
(This blog post first appeared on ICMI on April 3, 2014.) As part of your frontline workforce, a contact center agent’s top priority is delivering a consistently outstanding customer experience. When customers call in, they are instantly greeted by a knowledgeable agent […]
In our ongoing Contact Center of the Future blog series, we’ll like at some key trends and discuss insights that will transform contact centers and customer experience as we know it. Today, supervisors and managers have a whole host of technologies […]
The post The Contact Center of the Future: Integrated Real-time Coaching appeared first on Intradiem Productivity Plus Blog.
Intradiem Joins Senior Executives from around the World to Share Ideas and Best Practices for Improving the Customer Experience - Intraday management leader to appear at conferences on customer service transformation
Intradiem Examines Customer Experience Impact of Pressures on Property and Casualty Industry - Intraday management technology helps companies improve operational efficiencies, customer experience amidst market and compliance changes
2014 Customer Care Leadership Forum
Society of Workforce Planning Professionals Annual Conference
NG Customer Experience