Reinventing customer service. For everyone.
Intradiem is the only automation solution that dramatically increases efficiency while improving both agent engagement and the customer experience – whether agents are working from home or in the contact center.
Intradiem’s powerful technology acts as an automated manager for contact center agents with rules that are triggered in real-time by actual center conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem powers over 1 billion automated actions annually and saves its customers over $100 million on an annualized basis.
Servant’s Heart - We are inspired to create a better world by living a culture of service to each other, to our customers and to our community.
Craftsman’s Attitude - We are accountable for our results and our behaviors, taking pride in what we do and how we do it. We strive to be self-aware and open to learning so we can be better every day.
Revolutionary Spirit - We approach every day with thoughtful urgency, energy and passion to add value by challenging the norm and innovating new ways of doing.