Contact centers provide essential customer service, and efficiency is key to running a successful one. Whether addressing upset customers’ concerns […]
The pandemic has forced companies across the business spectrum to experiment with new ways of working. It’s also confirmed the […]
2020 served as the inflection point for call center transformation. The shift to remote work unlocked new uses of technology […]
Industry leaders & analysts foresee virtual as viable model for longer term Analyst groups like Gartner and Nemertes predict that […]
By: Matt McConnell The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with […]
Keeping your contact center humming requires more than just great supervisors and talented staff — you also need first-rate technology […]