The ROI of a Service Culture
Community service is a big part of what we do here at Intradiem. In many ways, it defines our service...
Community service is a big part of what we do here at Intradiem. In many ways, it defines our service...
As companies increase their focus on improving the customer experience, frontline workforces are getting more attention. Companies are realizing that...
When it comes to customer service, wait time is downright evil. It’s just ridiculous that we pay companies for their...
It turns out, companies that performed worse on the American Customer Satisfaction Index actually performed better in terms of stock...
For the cable industry, competition has significantly increased over the past five years. Customers in many areas now have multiple...
For the utilities industry, recent years have brought good news along with the realization that there is still work to...
A video blog from Matt McConnell, CEO of Intradiem. As consumers, we take for granted that we are going to...
(This blog post first appeared on ICMI on April 3, 2014.) As part of your frontline workforce, a contact center agent’s top...
When it comes to the insurance industry, your customers are firmly in the driver’s seat. Keep that top of mind,...
(This blog post first appeared on WIRED Innovation Insights on March 10, 2014.) In today’s market, the ongoing customer experience a...
