As 2022 advances, I hope we’ll see the pandemic weaken, the economy strengthen and consumers thrive. These past two years […]
I created Intradiem in 1995 to solve what I thought was a fascinating problem: call centers were engaged in a […]
Every few years, a new customer service channel arrives on the scene with claims that this technology will be the […]
Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most […]
Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that […]
Matt McConnell was recently talking to one of his customers, which he described as a large, well-known bank, about when […]