Intelligent automation is driving successful contact center operations by boosting the performance and engagement of frontline agents—whether remote or in-center—and […]
The UK Forefront Executive Council gathered on 30 March to discuss the customer service challenges faced by today’s contact centres. […]
Artificial Intelligence (AI) is upping the technological ante that was introduced by automation a generation ago. AI and machine learning […]
As 2022 advances, I hope we’ll see the pandemic weaken, the economy strengthen and consumers thrive. These past two years […]
Contact centers provide essential customer service, and efficiency is key to running a successful one. Whether addressing upset customers’ concerns […]
I created Intradiem in 1995 to solve what I thought was a fascinating problem: call centers were engaged in a […]