With call center conditions constantly changing, companies must turn to artificial intelligence technology in order to optimize their operations. Call...

Call centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have...

Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most...

Matt McConnell was recently talking to one of his customers, which he described as a large, well-known bank, about when...

We have long heard the death of the call center is near, but are these claims actually valid? Articles dating...

Your call center software solutions should help your customer service team maximize productivity and engagement, ultimately helping to reach business...

Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an...

Fortune 50 bank's innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through...

Utility providers have long known that customer service plays a major role in their success, and the pressure to provide...

Managing adherence is an age-old problem in the contact center. Here’s an updated take on a previous blog post to...