Contact Center Attrition Contact Center Attrition Tip #1 Frontline supervisors and leads have the keys to combat the reasons for […]
Malcolm Knowles adapted the theory of Andragogy, teaching strategies for adult learners, to adult learning in the 1970s. Knowles’ Andragogy […]
What You Can Do to Avoid Customer Service Agent Burnout You know the sensation that feels like you’ve hit a […]
Power outages, surprise marketing campaigns, and even hurricanes…every call center experiences intraday anomalies like these that cause call volume to […]
Call centers spend a lot of time and resources analyzing the forecast based on historical trends and complex algorithms to […]
The word “queue” is the British word for “line” and a queue is any place where customers are waiting to […]