In a recent interview, Steve Tatarian, Chief Sales Officer at The Scooter Store, shared how they improved customer engagement practices […]
The cat is out of the bag. Sixty-nine percent of contact center leaders say agent training positively impacts customer satisfaction. […]
Customer service isn’t for everybody. Dealing with clients, setting appointments, and most feared of all, cold calling, is for some […]
To your customers, the most important C-level position in your company is the CSR. Hopefully your contact center understands just […]
When selecting strong candidates for your contact center’s peer mentoring program, don’t overlook your agents who aren’t wearing any pants. […]
All work and no play makes Jack a dull agent – and quite possibly an unmotivated and unproductive one, as […]