1 Billion +Automated Actions
Transforms Real-Time Data into Better Outcomes
Thousands of data points flow through your call center every second. And, your workforce team constantly monitors this data to drive key performance metrics.
It’s no easy feat to remain ahead of this data explosion. Now you don’t have to. Intradiem delivers Contact Center RPA to monitor, alert and safeguard your call center objectives.
How does it work? The Intradiem platform includes a powerful rules wizard delivered to your workforce team as a simple-to-use graphical user interface (GUI). Simply select the actions specific to your call center needs, then allow the benefits of real-time automation to propel your business results to optimal levels.
Using real-time automation is like giving your call center millions of virtual assistants to help improve productivity and performance. Time to free your workforce team from countless, tedious tasks. Real-time automation allows your team to focus on strategic projects to deliver better results.
INTRADIEM REAL-TIME AUTOMATION
The solution to address the dynamic needs of today’s call centers.
1 BILLION AUTOMATED ACTIONS
Enables Call Centers to Optimize Operations and Address Agent Needs
Eliminate manual and repetitive workforce processes associated with forecast and volume differences
Keep shrinkage, adherence, service levels, and other key metrics under control
Provide virtual assistants so agents can better control their adherence. Offer mobile technology for easy schedule access and communication
Automate processes for managing agent development, adherence availability, occupancy, and handle time
Provide a clear career path with assured time for development and 1:1 coaching, despite constant changes in call volume
Offer work variety and Voluntary Time Off (VTO) when service levels permit. Help agents meet goals and avoid unexpected long calls that disrupt breaks
The Intradiem platform makes it easy to invest in agents while minimizing costs normally associated with agent development.
CALL CENTER LEADERS ACROSS THE GLOBE
Optimize center operations to invest in agents